•4-6 years of experience in Customer Service, preferably in gaming or entertainment industries.
•Bachelor’s degree or equivalent, preferably in business, computer science, or related field.
•Willingness to work rotational shifts in a 24x7 environment.
•Outstanding communication and interpersonal skills.
•Demonstrated ability to prioritize tasks in a dynamic, milestone-driven environment.
•Ability to handle customer queries through email, chat, or ticketing system.
•Collaborate with internal and BPO teams to efficiently address user feedback and complaints.
•Monitor customer experience KPIs and scorecards to provide actionable insights on performance.
PLUSES
Please note that these are desirable skills and are not required to apply for the position.
•Familiarity with Zendesk.
HOW TO APPLY
Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please notify your recruiter during the interview process.
** For those based in Toronto, Rockstar will provide accommodations to job applicants and employees as long as such accommodations do not pose an undue hardship on Rockstar, and consistent with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
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