•Drive continuous improvement for Transaction Quality and Delivery
•Manage process Quality & Client related KPI's
•Evaluate effectiveness of TQ interventions
•Strengthen Quality management processes / framework to improve quality delivery
•Custodian of all training reports and new-hire KPIs at geo level
•Drive digital training across all accounts in India
•Conduct maturity assessments for training teams
•Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client' expectations
•Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
•Drive Process control & Compliance in addition to managing the Audit requirements
•Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
•Provide quality floor support, feedback, and refresher training
•Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
•Ensure uniform quality of training being delivered by all training teams in line with the client requirement
•Interact and streamline channels of communications with other Functions and Clients
•Provide quality floor support, feedback, refresher, and corrective training
•Groom and develop training talent in-house
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
Full time
