Senior Process Executive
Infosys · IT Services & Consulting
- Bangalore, India
- On-site
- Posted today
- Operations & Supply Chain
About the job
This is a role within our Financial Services operations group. The role requires the execution of transactions in strict accordance with prescribed guidelines and within established timelines, consistently applying all predefined procedures to achieve specified Service Level Agreement (SLA) targets and ensure that all performance parameters are consistently met. Furthermore, the role involves serving as an interface between various stakeholders, including employees and vendors, to facilitate the updating and reconciliation of accounts
Responsibilities
Execute complex tasks according to established standard operating procedures within defined SLA’s.
Based on complexity, optimally manages assigned tasks within deadlines, prioritizing and scheduling work.
Monitor and process the batch of transactions/records with complete accuracy and to identify errors and initiate necessary corrective action.
Demonstrates the ability to independently manage individual cases, ensuring minimal rework and consistently meeting established quality and timeline standards.
Handle all incoming operational volume for the client. This would include account updates, account conversions, items not in good order etc.
Ensure compliance with regulatory and legal requirements during the execution of transactions.
Technical requirements
Proficiency in Oral & written communication
Eye for Detail
Analytical Skills
Able to present a reasoned viewpoint, synthesizing multiple perspectives and justifying key aspects to the group.
Computer proficiency - MS Office – Word, Excel and Outlook and other customized applications.
Any banking or Insurance exp
Additional responsibilities
Minimum: Graduate/Postgraduate
Preferred: Commerce / Business Management graduates
Night Shift: 9:30PM to 6:30AM
Educational requirements
Graduate
Experience: 1-2 years