Key Performance Indicators (KPIs)
Employee Data Compliance
•Maintain and update employee data in SF in compliance with HR policies and procedures.
•Generate and distribute monthly MIS reports on employee data to respective business HR teams.
•Prepare and share monthly Loss of Pay (LOP) and reversal reports with payroll auditors for validation and processing.
•Number of Audit remarks/reports
•Data Accuracy & Timeliness
SLA Adherence
•Maintain compliance with defined Quality and Timelines SLAs for all Workforce Administration (WFA) processes.
•Identify and address potential SLA deviations to maintain operational efficiency.
•No. of escalations/ concerns raised by Stakeholders
Stakeholder Management
•Engage with process stakeholders to facilitate seamless data transitions, ensuring alignment with process requirements and timelines.
•Educate stakeholders on correcting inaccuracies and adhering to process guidelines to maintain data accuracy and compliance.
•CSAT reviews/ feedback
•No. of non-compliances raised by stakeholders
Team Support
•Act as a backup resource during team member absences or high-demand periods, ensuring seamless workflow continuity and timely task completion.
•Interdepartmental Support Efficiency
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
•External Auditors
INTERNAL INTERACTIONS
•Business HR for managing Employee Data
•Payroll to share monthly payroll inputs
•Recruitment for creation of new joined record in HR systems
•Employees to handle queries & requests related to their data and benefits
•Work Design to handle OM related SAP transactions
FINANCIAL DIMENSIONS
•NA
OTHER DIMENSIONS
•Span of employees for data administration â 5000 plus employees
EDUCATION QUALIFICATIONS
•Graduate
RELEVANT EXPERIENCE
•2 to 5 years of relevant experience in handling Employee Lifecycle Management data/ HR Generalist activities
•Exposure to HR Systems like SAP HCM or other HRMS tools will be an added advantage
COMPETENCIES
•Execution & Results
•Teamwork & Interpersonal influence
•Problem Solving & Analytical Thinking
•Planning & Decision Making
•Personal Effectiveness
•Stakeholder Focus
•Networking
•Capability Building
•Strategic Orientation
•Social Awareness
•Entrepreneurship
•HR Process and Systems Management (Practitioner)
•Workforce Administration (Practitioner)
•HR Compliance Management (Practitioner)
