User Researcher

Quest Alliance · Government & Non-profit

Bangalore, India
Hybrid
Posted today
Design
Full time

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About the job

Role Purpose:

At Quest Alliance, we are advancing the future of learning through digital platforms, blended learning solutions, and innovations rooted in the everyday realities of learners and educators. We are seeking a Product User Researcher to own and lead our user research practice end-to-end.

This role is designed for someone who thrives at the intersection of research, strategy, and product thinking—a professional who can uncover deep user insights, translate them into actionable strategies, and ensure those insights directly shape Quest’s digital learning products, including the MyQuest platform (Learner & Educator), AskAbhi, and blended learning solutions.

As a Product User Researcher, you will champion the voice of learners and educators, driving research-led decision-making to influence product design, roadmaps, and long-term strategy.

Key Responsibilities:

Lead the end-to-end product user research strategy across Quest’s learning platforms.

Design and implement structured research plans including objectives, participant recruitment, methods, and timelines.

Establish and evolve research frameworks, methodologies, and processes aligned with product goals.

Map user journeys (learners, educators, program teams) to identify experience gaps and opportunities.

Conduct usability studies, interviews, and surveys to generate actionable insights.

Translate findings into product strategies that directly inform roadmaps, design priorities, and feature enhancements.

Ensure research outcomes move beyond reports and drive tangible product improvements.

Partner with product managers, designers, engineers, and program teams to embed user-centered decision-making across the product lifecycle.

Facilitate co-creation workshops and cross-functional sessions to integrate user insights into product solutions.

Represent product user research in leadership discussions, contributing to platform strategy and vision.

Foster a culture of user-centricity by inspiring and mentoring cross-functional teams in research practices.

Develop and maintain research deliverables such as personas, journey maps, insights reports, and experience strategy decks.

Create toolkits, templates, and best practices to standardize research across teams.

Build dashboards to track the impact of user research on adoption, product improvements, and learner outcomes.

Stay updated on user research methods, product innovations, and learning technology trends to keep Quest’s platforms future-ready.

Required Attributes

We are looking for someone who is not just skilled, but also deeply passionate about putting the user at the center of product design and development. If you’re curious, driven, and eager to make an impact in the learning and EdTech space, this role is for you.

Expert in product user research with a strong command of both qualitative and quantitative methodologies.

Insight translator – able to turn complex user research into clear, actionable insights that shape product strategy and design.

Impact creator with a proven track record of influencing product roadmaps and design priorities through user research.

Dynamic facilitator who can lead engaging workshops and co-creation sessions, inspiring collaboration across teams.

Compelling storyteller who brings the voices of learners and educators to life and ensures they’re heard in every product conversation.

Strategic yet hands-on – able to balance big-picture thinking with detailed execution.

Curious and adaptive , with an openness to explore new methods, tools, and ideas in the ever-evolving UX/product space.

Collaborative partner who can build trust and influence across diverse teams and stakeholders.

Organized knowledge-sharer , with strong documentation skills and the ability to build reusable research assets.

User-first mindset , constantly seeking to uncover needs, motivations, and pain points to shape better experiences.

Required Experiences & Skills:

Experience: 2–4 years of relevant experience in product or user research.

Background: Degree in Design, Social Sciences, or specializations/courses in UX Research or Product/UX Design preferred.

Salary:

The pay band for the position starts at Rs. 66,000 /- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate)

Benefits:

At Quest Alliance, we believe that our investment in people extends well beyond compensation. Alongside your salary, the organisation continues to invest in your wellbeing, learning, and long-term growth through a range of benefits, including :

Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually.

Mediclaim Insurance covers up to ₹3,00,000 annually through our insurance partner, Anand Rathi, together with additional wellness benefits.

Reach for the Stars (RFS) support of up to ₹5,000 each year to encourage your self-learning and professional development.

Internet reimbursement of up to ₹750 per month, based on actual usage, to support our flexible and hybrid ways of working.

Childcare support of up to ₹3,000 per month for employees with children below six years of age, through a matching contribution towards childcare or daycare expenses.

Access to Quest Alliance's emotional health and wellbeing programmes, including:

Group sessions valued at approximately ₹8,000 per session, fully sponsored by the organisation.

One-to-one counselling sessions, valued at approximately ₹2,000 per session, fully sponsored by the organisation.

Gratuity Allowance, reflecting Quest Alliance's long-term commitment to your financial security and social security. This amount is specifically earmarked by the organisation and becomes payable upon retirement or separation in accordance with applicable laws.

To Apply:

Interested candidates are requested to apply for the role by filling up the application form via the ATS (Zoho Recruit) platform:

APPLY NOW

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About Quest Alliance:

Quest Alliance prepares young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.

A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.

The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.

Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.

Learn More: Quest Alliance | LinkedIn | Youtube | Explore Career Pathways at Quest

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At Quest Alliance, we pride ourselves on being an Equal Opportunities employer, embracing applications from all segments of the community. We are committed to ensuring that every applicant and employee is treated with fairness and respect, regardless of gender, sexual orientation, marital status, social status, caste, religious belief, age, or any other factor that is irrelevant to performance. Your individuality is valued and respected within our organization.

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