Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
•Lead requirements discovery with business leaders and operational stakeholders, asking the right questions to clarify needs, workflows, business rules, risks, and expected outcomes
•Translate business requirements into clear technical requirements, user stories, acceptance criteria, workflow documentation, and implementation-ready guidance for engineering teams
•Serve as the product bridge between business, engineering, architecture, QA, operations, and project teams to resolve ambiguity and drive aligned delivery
•Own and refine product backlog priorities for ServiceNow and workflow-enabled capabilities, balancing business value, technical feasibility, risk, compliance, scalability, and delivery timelines
•Define end-to-end product experiences across workflows, integrations, reporting, automation, and AI-enabled interactions
•Partner with engineering teams to ensure ServiceNow functional and technical design requirements are understood, documented, tested, and validated
•Facilitate stakeholder discussions, document decisions, manage dependencies, and communicate risks, priorities, and recommendations clearly to both business and technical audiences
•Apply consultative influence, troubleshooting skills, and product leadership to drive outcomes without direct people-management responsibility
•Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
•Graduate degree or equivalent experience
•Experience as a Technical Product Manager, Product Owner, Technical Business Analyst, Business Systems Analyst, or similar technology product role
•Experience translating business needs into technical requirements for engineering teams
•ServiceNow experience, including understanding of workflows, configuration concepts, functional design, technical design, integrations, and platform capabilities
•Project management experience, including managing timelines, dependencies, risks, priorities, and cross-functional coordination
•Foundational understanding of AI concepts, automation, and how AI-enabled capabilities can improve workflows and product outcomes
•Solid requirements gathering, workflow documentation, user story writing, acceptance criteria definition, and stakeholder facilitation skills
•Proven excellent communication, presentation, writing, and executive-facing stakeholder management skills
•Proven solid troubleshooting, analytical thinking, and problem-solving skills across business process and technical domains
•Proven ability to influence stakeholders and delivery teams in a consultative manner without direct authority
