Senior Specialist - Architecture
LTIMindtree · IT Services & Consulting
- Pune, India
- On-site
- Posted today
- Software Engineering
About the job
Job Title: Senior Specialist - Architecture
Location: Pune
Experience: 8-12 years
About the Role: LTM is seeking a Senior Specialist - Architecture to lead complex ServiceNow implementations. Drive business transformation by architecting scalable platform solutions that enhance operational efficiency across enterprise environments.
Role and Responsibilities (What You'll Do):
Lead the end-to-end design, configuration, and enhancement of enterprise ServiceNow ITSM, ITAM, and ITOM modular platforms within multi-tier production environments.
Architect robust solution designs and implement complex ServiceNow projects while adhering to Agile Scrum methodologies.
Oversee advanced configurations across ITSM Pro, CMDB, Asset Management, Discovery, Service Mapping, and Event Management.
Develop custom scripts using client-side and server-side techniques alongside Glide APIs to optimize application performance.
Document all development, configurations, and technical specifications while preparing comprehensive training materials for stakeholders.
Drive cross-functional collaboration by partnering with clients and technical teams to resolve critical issues and ensure accurate information flow.
Ensure operational excellence through rigorous crisis management, time management, and proactive problem-solving strategies.
Qualifications (What You'll Bring):
Must-Have:
Advanced proficiency in configuring and deploying ServiceNow CMDB, ConnectedOps, CSM, DevOps, FSM, and FSO architectures.
Demonstrated expertise in ServiceNow HRSD, Integration Hub, ITAM-HAM, ITAM-SAM, and ITOM-Cloud Insights modules.
Comprehensive technical capability in ServiceNow ITOM-Discovery, ITOM-Governance, ITOM-ServiceMapping, and ITSM platforms.
Hands-on experience utilizing ServiceNow-Cloud Observability, CustomApp Development, Event Management, and GRC/IRM frameworks.
Specialized knowledge in ServiceNow Healthcare & LS, Legal, Public Sector, SPM, and TSM operational workflows.
Preferred:
Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
Possession of ServiceNow Administration certification alongside multiple Certified Implementation Specialist credentials in ITSM, ITOM, and ITAM tracks.
Strong industry domain expertise in enterprise IT service management combined with exceptional analytical and customer engagement skills.