SENIOR CONSULTANT

Lead requirement gathering, analysis, and problem definition.

Create, validate, and maintain detailed Functional Requirement Documents (FRDs).

Develop user guides, release notes, and functional documentation.

Ensure clarity, completeness, and traceability of requirements.

Demonstrate strong knowledge of Sabre systems including:

PNR (Passenger Name Record)

Reservations & Ticketing

Ancillary services

Retailing and merchandising

Fare structures and pricing

Loyalty programs

Identify product gaps and propose enhancements aligned with business needs.

Actively participate in Agile ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives).

Own user story creation, backlog refinement, and estimation (sizing).

Ensure user stories are well-defined, testable, and signed off.

Provide continuous clarifications to the development team during sprints.

Collaborate with Project Managers, Marketing teams, Customers, and Cross-Value Teams (CVT).

Act as a bridge between business and technical teams.

Drive requirement discussions, prioritization, and expectation management.

Participate across the product lifecycle from sprint planning to go/no-go release decisions.

Support product evolution through continuous feedback and improvement.

Contribute to release planning and promotion cycles.

Ensure readiness through validation, defect tracking, and stakeholder alignment.

Support go-live activities and post-release monitoring.

Conduct product demos, walkthroughs, and customer sessions.

Gather feedback and translate it into actionable product improvements.

Build strong relationships with end users and stakeholders.

Required Skills & Qualifications

Proven experience as a Business Analyst in Airline/Travel domain (Sabre preferred).

Strong analytical, problem-solving, and documentation skills.

Hands-on experience working in Agile/Scrum environments.

Excellent communication and stakeholder management capabilities.

Ability to manage multiple priorities in a fast-paced environment.

Experience with airline industry workflows and GDS systems.

Understanding of end-to-end product lifecycle and release management.

Exposure to customer-facing roles and product demonstrations.

Key Competencies

Analytical thinking

Communication & collaboration

Process orientation

Stakeholder influence

Attention to detail