Consultant D365 F&O PMO Mumbai Emerging ERP Solutions
Deloitte India (South Asia) · Consulting & Professional Services
- Mumbai, India
- On-site
- Posted today
- Apply by 30 Nov
- IT & Infrastructure
About the job
ROLE SUMMARY
As a Consultant within Deloitte's Enterprise Technology & Performance practice, you will support delivery of Microsoft Dynamics 365 ERP transformation programs and D365 application support engagements by providing PMO, governance, reporting, project controls, and stakeholder coordination services across multiple workstreams.
The role requires strong coordination, reporting, governance, and project tracking capabilities. You will work closely with Program Managers, Project Managers, Functional Leads, Technical Leads, Client Stakeholders, Support Managers, and PMO leadership to ensure effective governance throughout the implementation, rollout, enhancement, and application support lifecycle.
KEY RESPONSIBILITIES
Program Governance & PMO Support
Support establishment and execution of project governance processes, standards, templates, and reporting mechanisms.
Coordinate governance forums including project reviews, workstream reviews, operational reviews, and steering committee preparation.
Maintain governance artefacts including RAID logs, decision logs, action trackers, and project documentation repositories.
Support stage-gate reviews, project audits, quality reviews, and governance compliance activities.
Ensure governance reporting deadlines and PMO standards are consistently met.
Support PMO governance across implementation, rollout, enhancement, and support engagements.
Project Planning & Controls
Support maintenance of integrated project schedules and milestone plans.
Track project progress against approved plans and highlight schedule variances.
Monitor key milestones and deliverables across business and technology workstreams.
Support management of dependencies and critical path activities.
Follow up with workstream leads on outstanding actions and deliverables.
Support monitoring of project health indicators and governance KPIs.
D365 ERP Delivery Governance
Support governance and tracking across D365 implementation workstreams including Finance, Supply Chain Management, Project Operations, Data Migration, Integrations, Technical, Testing, and Change Management.
Track design, build, testing, deployment, and hypercare activities against agreed plans.
Monitor data migration readiness, integration milestones, and environment readiness activities.
Track SIT and UAT progress, defect metrics, and readiness status.
Support cutover planning by maintaining cutover trackers and readiness checkpoints.
Assist with go-live readiness reviews and post-go-live stabilization reporting.
Support transition activities from implementation to support and operations teams.
D365 ERP Support & Managed Services Governance
Support PMO and governance activities for D365 ERP support, enhancement, application management, managed services, and operate engagements.
Track incoming incidents, service requests, enhancement requests, defects, and support tickets against agreed service levels.
Monitor SLA compliance, ticket aging, backlog trends, response times, resolution timelines, and support performance metrics.
Prepare operational dashboards covering ticket volumes, backlog, SLA performance, and enhancement delivery status.
Support governance reviews related to support operations, enhancement releases, and continuous improvement initiatives.
Coordinate with functional, technical, and support teams to ensure timely closure of incidents and service requests.
Track release schedules, deployment activities, and enhancement delivery milestones.
Support service transition activities following ERP go-live.
Reporting & Management Information
Prepare project status reports, dashboards, executive packs, meeting minutes, and governance presentations.
Consolidate reporting inputs from workstream leads and validate data quality.
Track and report key performance indicators related to schedule, risks, issues, defects, dependencies, milestones, SLA compliance, and support operations.
Support creation of management reporting using Excel, Power BI, and project management tools.
Ensure timely and accurate reporting for client and internal leadership reviews.
Risk, Issue, Dependency & Change Control
Maintain RAID registers and monitor mitigation and resolution actions.
Support identification, tracking, and escalation of delivery risks and issues.
Track cross-workstream dependencies and communicate potential impacts.
Track change requests and support established change governance processes.
Monitor overdue actions, unresolved risks, and critical dependencies and escalate through appropriate governance channels.
Financial & Resource Reporting
Support budget tracking, effort tracking, forecast updates, and financial reporting.
Prepare utilization and resource capacity reports.
Support resource onboarding, offboarding, and resource tracking activities.
Support vendor and implementation partner governance through reporting and action tracking.
Provide reporting support for project and support engagement financial performance.
Stakeholder Management
Coordinate activities between client teams, delivery teams, workstream leads, and project leadership.
Ensure timely communication of key decisions, actions, risks, and governance updates.
Support collaboration across business, functional, technical, testing, change management, and support teams.
Support preparation of executive communications and steering committee materials.
Build effective working relationships with client and internal stakeholders.
Continuous Improvement
Contribute to PMO process improvements and standardization initiatives.
Support project audits, compliance reviews, and lessons learned activities.
Assist in development and enhancement of PMO templates, dashboards, and reporting frameworks.
Support PMO maturity initiatives and knowledge management activities.
Assist in onboarding and knowledge sharing for new PMO team members.
REQUIRED EXPERIENCE
3-5 years of PMO, project controls, project coordination, governance, or transformation support experience.
Experience supporting at least one end-to-end ERP implementation program.
Experience supporting ERP implementation, application support, AMS, managed services, or operate engagements.
Exposure to Microsoft Dynamics 365 ERP, SAP, Oracle, or similar enterprise applications preferred.
Experience working in Agile, Waterfall, or Hybrid delivery environments.
REQUIRED SKILLS
Project governance and reporting.
RAID management and dependency tracking.
Stakeholder coordination and communication.
Strong analytical and problem-solving skills.
Strong presentation and documentation capabilities.
Understanding of project lifecycle and governance controls.
Ability to manage multiple priorities in a fast-paced consulting environment.
Strong attention to detail and follow-through.
TOOLS & TECHNOLOGIES
Microsoft Excel, PowerPoint, Word, Teams, and SharePoint.
Azure DevOps, Microsoft Project, Jira, or equivalent project management tools.
Power BI reporting and dashboard exposure preferred.
PREFERRED CERTIFICATIONS
PMP, CAPM, PRINCE2, PMI-ACP, SAFe, or equivalent certifications.
EDUCATION
Bachelor's degree in Engineering, Technology, Science, Commerce, CA, or related discipline.
MBA preferred.
SUCCESS METRICS
Timely and accurate governance reporting.
Effective action, risk, issue, dependency, and decision tracking.
Compliance with PMO standards and reporting requirements.
Effective monitoring of project milestones and delivery governance.
High-quality stakeholder communication and coordination.
Successful support of D365 implementation, rollout, enhancement, and go-live activities.
Effective tracking and reporting of SLA performance, ticket management, backlog trends, and enhancement delivery metrics.
Positive feedback from client stakeholders and project leadership on PMO effectiveness.