Process Specialist

Infosys · IT Services & Consulting

rocess HR transactions which may include:

Employment data changes – Position Creation & Mapping, Transfers, Promotions, Terminations/Retirements,

International Transfers, Pre-Payroll, Generate Audit reports, Manage Control documents process, Leave and

attendance transactions. Changes in Employee Situations e.g. Reclassifications, Active to Inactive, Full

time/Part-Time and vice versa.

Data Management & Reporting – Maintain accurate employee records in SAP Employee Central (EC) Success

factors (SF), Generate audit & compliance report and ensure proper documentation and control of HR data

changes

Ticket & Incident Manager – Handle HR related queries and incidents using the ticketing system (Service Now),

ensuring timely resolution with strong focus on customer satisfaction, track, update and close ticket within

defined SLAs

Stakeholder & Service Excellence – Deliver high-quality HR operational support to global stakeholders, maintain

strong communication and customer centric approach, collaborate with internal teams to resolve data

discrepancies efficiently.

Skill/Experience Requirements

Educational requirements

BCom

HRO

Experience: 2-5 years