Manager S&P GCCOperate� Bengaluru Supply Chain & Network Operations

Deloitte .

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Manager | Bengaluru | S&P – Delivery operations - S2P

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

The Sourcing-to-Pay (S2P) Operate Delivery Manager will lead procurement operations in a third-party delivery environment. This position owns service performance, workforce orchestration, governance, stakeholder alignment, and measurable value realization. The incumbent will combine practical process knowledge with disciplined execution to strengthen team capability, improve productivity, and sustain dependable outcomes across the engagement.

Own day-to-day delivery across assigned sourcing and procurement operations, ensuring commitments are met with consistent quality.

Translate contractual obligations and business priorities into clear operating plans, controls, and review rhythms.

Maintain delivery governance through structured forums, decision logs, action tracking, and accountable follow-through.

Act as the primary operational contact for service matters, coordinating resolution across client and internal teams.

Define, monitor, and govern SLAs, KPIs, operational health indicators, and productivity measures.

Build concise dashboards and reporting packs that highlight trends, exceptions, root causes, and required interventions.

Use data to identify performance gaps, forecast pressure points, and guide timely corrective actions.

Protect reporting integrity through robust validation, clear ownership, and transparent commentary.

Triage incoming demand, balance capacity, and allocate work based on priority, complexity, skill, and turnaround requirements.

Track utilization, throughput, backlog, aging, and schedule adherence to keep operations stable and responsive.

Anticipate resourcing constraints, develop practical recovery plans, and coordinate surge support when needed.

Coach team leads on disciplined execution, ownership, and effective performance conversations.

Build trusted relationships with business, procurement, finance, technology, and supplier-facing stakeholders.

Handle escalations with speed, sound judgment, fact-based communication, and clear closure ownership.

Maintain risk, issue, dependency, and mitigation registers while driving preventive actions.

Communicate service status, trade-offs, decisions, and recovery progress in a direct, audience-appropriate manner.

Contribute to Procurement CoE development by standardizing practices, knowledge assets, controls, and role expectations.

Assess capability gaps and shape targeted learning, cross-training, succession, and knowledge-retention measures.

Identify opportunities that improve cycle time, accuracy, user experience, compliance, or cost effectiveness.

Convert improvement ideas into prioritized initiatives with owners, benefits, milestones, and adoption measures.

Promote a continuous-improvement culture using structured problem solving, root-cause analysis, and sustainable countermeasures.

Simplify workflows, remove non-value-adding steps, and support automation or digital enablement where relevant.

Benchmark results, share reusable practices, and scale proven solutions across comparable processes.

Balance immediate delivery needs with long-term maturity, resilience, and service evolution.

Key objectives

Deliver stable S2P operations with predictable service levels, quality, and business responsiveness.

Create transparent performance visibility through reliable metrics, insightful analysis, and focused governance.

Optimize capacity, prioritization, and team deployment across changing demand patterns.

Reduce operational exposure through early identification, decisive escalation, and durable remediation.

Build stronger delivery capability while generating tangible value for stakeholders.

What does success look like?

Skills & competencies

Functional

Analytical & Digital

Leadership & Stakeholder Management

Behavioral

Key skills required

Technical exposure

Experience

10-12 years in delivery operations, including significant responsibility for S2P or procurement services.

Demonstrated success leading sourcing and purchasing processes in a third-party operating model.

Track record of governing SLAs, KPIs, dashboards, capacity, productivity, escalations, risks, and improvements.

Exposure to Procurement CoE establishment, capability development, or service maturity enhancement is preferred.

Experience managing multi-layer teams and engaging senior client stakeholders.

Bachelor's degree in business, commerce, engineering, supply chain, operations, or a related discipline.

MBA or relevant postgraduate qualification is preferred.

Lean Six Sigma, CSCP, CPSM, CIPS, PMP, or equivalent certification is advantageous.

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.