Lead II - Enterprise Solutions

Role Overview We are looking for an experienced SAP SuccessFactors Solution Architect to lead and manage global SAP SuccessFactors support and AMS engagements. The ideal candidate should possess deep expertise across SuccessFactors modules, strong stakeholder management skills, and extensive experience in service delivery, solution architecture, and support governance. Key Responsibilities • Lead end-to-end SAP SuccessFactors support/AMS engagements and ensure SLA compliance. • Act as the primary advisor for HR and business stakeholders on SuccessFactors solutions and roadmap. • Provide architectural leadership across Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, LMS, Succession, and Employee Central Payroll. • Oversee integrations between SAP SuccessFactors, SAP S/4HANA/ECC, SAP BTP/CPI, and third-party applications. • Drive incident, problem, change, release, and escalation management processes. • Lead customer governance meetings, service reviews, and executive-level discussions. • Manage and mentor onshore/offshore support teams while ensuring delivery excellence. • Drive continuous improvement, process optimization, and adoption of SAP best practices. Required Skills & Experience • 15+ years of SAP experience, including 10+ years in SAP SuccessFactors. • Strong expertise in Employee Central and multiple SuccessFactors modules. • Proven experience managing large-scale global AMS/Support engagements. • Hands-on experience with SAP BTP/CPI Integration Suite and SuccessFactors integrations. • Strong understanding of ITIL-based support processes and governance. • Excellent stakeholder management, communication, and leadership skills. Preferred Certifications • SAP SuccessFactors Employee Central Certification • SAP SuccessFactors Professional Certifications • SAP BTP/CPI Certification Desired Candidate Profile A strategic and customer-focused Solution Architect with a proven track record of successfully leading global SAP SuccessFactors support engagements, driving operational excellence, and delivering business value through scalable HR technology solutions.