HR Delivery Manager – Senior Vice President

Citi · Banking & Financial Services

Mumbai Maharashtra India
Hybrid
Posted today
HR & Talent

About the job

Citi is looking for an experienced HR Delivery Manager at the Senior Vice President level to lead a team of HR professionals and drive the seamless delivery of HR services across a global, matrixed organization. In this senior role, you will serve as the primary point of accountability for HR service quality, stakeholder engagement, and operational performance across your designated client populations. This is an opportunity to shape how HR delivers impact at scale, partnering with senior business leaders and cross-functional HR teams to translate strategy into measurable outcomes.

Responsibilities

Lead a team of HR professionals to deliver high-quality HR services across the full employee lifecycle, setting clear goals and maintaining accountability for team performance.

Act as the senior escalation point for complex employee relations matters, ensuring well-considered, consistent, and compliant outcomes for managers and employees.

Partner with HR Business Partners, Centers of Excellence and other HR Delivery Pillars and Disciplines to align HR priorities with business needs and ensure coordinated end-to-end delivery across regions and populations.

Oversee and guide the execution of key HR programs including performance management, talent reviews, organizational design, year-end compensation, and employee listening initiatives.

Own performance management for assigned portfolios, including KPIs, SLAs, TATs, volume trends, quality metrics, and risk indicators.

Coach and develop HR team members through direct guidance, structured development, and ongoing feedback to build a high-performing, capable HR function.

Advise senior business leaders on people management, talent strategy, and organizational effectiveness to strengthen leadership capability across the organization.

Manage risk across HR operations by ensuring all decisions and processes meet compliance standards, regulatory requirements, and Citi's internal policies, escalating issues with transparency where required.

Required Qualifications & Skills

10 or more years of progressive HR experience, with demonstrated seniority across generalist, advisory, or HR operations functions.

Ability to lead, develop, and hold accountable a team of HR professionals in a fast-paced, global environment.

Skilled at building and sustaining productive working relationships with senior business leaders, cross-functional HR teams, and external stakeholders.

Clear and confident communicator, both in writing and in conversation, with the ability to translate complex HR matters into straightforward guidance for varied audiences.

Proven ability to manage multiple HR programs and operational priorities concurrently while maintaining quality and meeting deadlines.

Sound judgment in assessing risk, ensuring compliance, and making decisions that protect the organization and its people.

Bachelor's degree or equivalent professional experience.

Beneficial Skills & Qualifications

Master's degree in Human Resources, Business Administration, or a related field.

Experience operating within a global financial services or similarly complex, regulated environment.

Familiarity with HR service delivery models, including shared services, COE partnerships, and tiered advisory structures.

What We Offer

At Citi, senior HR leaders operate at the intersection of people strategy and business performance. You will have genuine ownership of a large-scale HR delivery function, working alongside experienced professionals across a global network to drive meaningful outcomes for the organization and the people within it.

A hybrid working model offering 3 days in the office and 2 days working remotely, providing flexibility while maintaining strong team connection.

A senior leadership platform with real accountability — influencing HR strategy across local, regional, and global forums.

The opportunity to lead a high-performing team in a complex, global environment where your decisions have visible and lasting impact.

Access to Citi's global network of HR, business, and functional leaders, enabling broad collaboration and professional reach.

Ongoing learning and development opportunities, including access to resources that support both professional advancement and personal growth.

Wellbeing and financial benefits designed to support you across the stages of your career and life.

Apply today to take on a senior HR leadership role at Citi where your expertise will shape the quality, consistency, and impact of HR delivery across a global organization.

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Job Family Group:

Human Resources ------------------------------------------------------

Job Family:

HR Advisors & Generalist ------------------------------------------------------

Time Type:

Full time ------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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