CISNGE - Senior Associate Hardware Asset Management

-Day‑to‑day operational support for ServiceNow Hardware Asset Management (HAM), including incidents, remediation, and requests.

-L2/L3 support for complex hardware assets, inventory, and lifecycle issues.

-Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow.

-Monitor and manage the HAM operations mailbox and respond within defined SLAs.

-Coordinate with Truist vendor partners to track devices and returns.

-Process and remediate ASN (Advanced Shipping Notice) discrepancies.

-Analyze asset data imports using Import Sets and Transform Maps.

-Perform end‑to‑end remediation for asset data discrepancies and failures.

-Support HAM configuration changes, minor development, enhancements, and defect fixes.

-Ensure changes are implemented without impacting production stability.

-Produce monthly inventory reports, KPIs, metrics, and measurements.

-Support audit, compliance, documentation, and continuous improvement initiatives.

-Translate business and technical requirements into user stories and actionable tasks (e.g., Rally).

-Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD.

-Experience with ServiceNow Incident and Service Catalog.

-Knowledge of ITIL, Agile methodologies and Rally.

Technical requirements

Required Skill: Servicenow HAM

Additional responsibilities

Location : Hyderabad STP (Gachibowli)

Educational requirements

Master Of Comp. Applications,Master Of Engineering,Master Of Science,MTech,Master of Business Administration,Bachelor of Engineering,Bachelor Of Technology

Technology->Infra_ToolAdministration-ITAM->HP AssetManager

Experience: 3-12 years