Technical Process Specialist
Infosys · IT Services & Consulting
- Bangalore, India
- On-site
- Posted today
- Customer Service & Support
Responsibilities
First point of contact for customer concerns relating to technical issues with the Magento E-commerce application.
Act as a customer champion and communicate their needs to internal product and engineering groups.
Provide timely response/resolution to technical, product, and cloud infrastructure inquires.
Provides resolutions within established Service Level Agreement Guidelines.
Trouble-shoot/qualify cases before advancing it to engineering.
Answer questions regarding product functionality and usage.
Work high priority technical incidents and critical outages.
Product content creation (KB articles, white papers, forum participation).
Provide knowledge transfer sessions to help reduce critical issues into Adobe.
Experience in PHP +LINUX
•Qualification- BE/BTECH
Educational requirements
Graduate
Preferred skills
Technology->Java->Java - ALL,Technology->Content Management->Opentext CMS,Technology(IBPO)->Open System->Linux
Experience: 2-4 years