•Ensure fast and effective response to customer complaints across the service network, including engineers and service franchisees/distributors
•Drive team engagement and motivation to consistently achieve performance targets
•Provide comprehensive technical and commercial support to service franchisees/distributors, while ensuring sustainable ROI for partners
•Conduct technical training programs for service providers as well as customers to enhance product knowledge and service quality
•Perform regular service reviews with both service partners and customers to improve service delivery and satisfaction
•Achieve service revenue targets , including:
•Annual Maintenance Contracts (AMC)
•Consumables
•Equipment services
•Ensure that repair costs under warranty and AMC remain within budgeted limits
•Provide regular feedback on machine and spare part performance , highlighting quality and reliability improvements
•Maintain and report service MIS metrics , including:
•Response time
•Warranty cost
•AMC performance
•Ensure strict adherence to service processes, systems, and safety standards
