Team Lead
Infosys · IT Services & Consulting
- Pune, India
- On-site
- Posted yesterday
- Customer Service & Support
Responsibilities
Required Skills & Qualifications: Experience • 5–7 years of experience in Environment Management, Change Management, or Release Coordination roles Technical & Tools Expertise • Hands-on experience with ServiceNow (Change, Incident, Request modules) • Working knowledge of JIRA • Hands on experience MS Project • Strong understanding of ITIL processes and best practices • Experience in patch management, release coordination, and environment lifecycle management Core Competencies • Excellent communication and stakeholder management skills • Strong attention to detail • Ability to manage high-volume coordination activities under tight timelines • Proven capability to handle triage calls and critical production scenarios • Strong problem-solving and decision-making skills Preferred Qualifications • Exposure to automation tools, scripting, or process automation initiatives
Educational requirements
Graduate
Preferred skills
TSO->Cluster 3
Experience: 4-6 years