T&T_Customer M&C - Senior Consultant | Workfront | Bengaluru
•Job requisition ID : 106316
•Location : Bengaluru
•Entity : Deloitte Touche Tohmatsu India LLP
The team
Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
Your work profile
Key skills required:
This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.
ROLE & RESPONSIBILITIES:
•Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey
•Lead technical discussions with customers throughout project delivery
•Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
•Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
•Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
•Provide post-deployment technical support for issues related to customer integrations
•To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.
•Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.
REQUIRED EXPERIENCE
•Bachelor’s degree 8+ years overall experience in Software development
•5+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)
•Proficient with Workfront Fusion or Dell Boomi or equivalent Integration Platform as a Service (IPaaS) provider is desired
•Proficient Java, PHP, or Python; and JavaScript, HTML, and CSS
•Familiarity with relational databases / SQL
•Experience with Data migration from previous client tools & systems
•Strong technical, analytical, and troubleshooting skills
•Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus
•Ability to prioritize competing tasks in a fast-paced, dynamic environment
•Strong communication skills
•Experience implementing solutions in a SaaS-based environment
•Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)
•Experience working with 3rd party software integrations
Location and way of working:
•Base location: Bengaluru
•Education: Professional Qualification - B.E./B.Tech/MCA/MBA/MS
•This profile involves occasional travelling to client locations.
•Hybrid is our default way of working. Each domain has customized the hybrid approach to their unique needs.
