Specialist, Technical Analyst

Job Description

Technical Analyst, Specialist (R2)

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Join a global Digital Manufacturing organization and contribute to digital capabilities supporting Maintenance, Engineering, Asset Reliability, and Environment, Health & Safety.

As an Application Configuration & Support Specialist, you will support configurable enterprise applications used across engineering, maintenance, asset reliability, EHS, manufacturing, and capital-project business processes. Depending on business priorities, you may initially focus on one or more applications and progressively expand your knowledge across the broader  technology portfolio.

The successful candidate will work with business stakeholders, product teams, technical resources, and external vendors to support application operations, system enhancements, data quality initiatives, issue resolution, release activities, and user enablement efforts. This role is expected to develop expertise across multiple platforms and technologies as the organization's digital application landscape evolves.

The ideal candidate should have experience supporting configurable enterprise applications, strong analytical and problem-solving skills, and the ability to quickly learn and adapt to new technologies, platforms, and business capabilities.

Location: Hyderabad  ( mandatory 3 days  Work from office)  with flexibility to support occasional meetings during CST overlap hours.

Application Configuration Support

Incident & Ticket Management

Data Management & Quality Assurance

Release & Change Support

Documentation & Process Improvement

Stakeholder Collaboration

What You Should Have

Primary Skills

Required Qualifications

Working Hours & Expectations

Performance Measures

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing , bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

Business Application Support, Business Application Support, Configuration Testing, Data Administration, Data Auditing, Data Engineering, Data Integrity, Data Validation, Data Visualization, Design Applications, Documentation Preparation, Enterprise Application, Microsoft Visio, Oracle Enterprise Manager (OEM), Prometheus (Software), Release Documentation, Release Management, Services Management, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, Status Reporting, System Configuration, System Designs {+ 3 more}

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

#MSDHYDIT

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

10/14/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.