Specialist Chargeback

Circle K · Retail & E-commerce

Support Office India
On-site
Posted yesterday

About the job

Job Description

Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company. A leader in the convenience store and fuel space, it has footprint across 31 countries and territories. The Chargeback Specialist will be a key player in Global Payment Operations team that will help grow payment analytics globally at ACT.

The candidate will be responsible for managing the chargebacks for all streams of Circle K credit card acceptance.

This role will require an understanding of payment processing, fraud detection, and reconciliation, as well as the ability to work closely with various internal and external groups to mitigate and prevent future chargebacks

About the role

This candidate will also provide advanced analytics used to decrease chargebacks with driving process enhancements by researching and interpreting trends, solving various data and analytic needs, conducting exploratory data analysis, and creation of polished deliverables.

Roles & Responsibilities

Analytics & Strategy

Analyse large-scale structured data; develop deep-dive analyses

Organize a large amount of data

Develop process to enhance chargeback process

Regular progress and program reporting

Operational Excellence

Partner with respective team(s) to build, design, maintain, and automated dashboards and reporting

Stakeholder Engagement

Working collaboratively across multiple sets of stakeholders – Internal (Accounting, Retail Systems, D&A groups, etc) and external (Issuers, Payment Brands, Processors, etc)

Articulate work results to management

Job Requirements

Education

Bachelor’s degree required, preferably with a background with history of data analysis, or equivalent work experience

Relevant Experience

2 plus years of work experience

Relevant working experience data analytics

End to End Program Management & Maintenance

Ability to develop documented processes and procedures

Behavioural Skills

Proven experience in analytics

Communication excellence

Independent worker

Innovation and agility

Knowledge

Payment processing knowledge is preferred

Strong analytics skill-set

Strong communication skills

Enterprise reporting systems, relational (MySQL, Microsoft SQL Server etc.)

Business intelligence & reporting (Power BI, Tableau, Alteryx, etc.)

Microsoft Office applications (MS Excel, Word, PowerPoint, etc.)

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