Solutions Engineer

First Advantage Background · Consulting & Professional Services

IN_Bangalore_Virtual; IN_Bangalore_Office
On-site
Posted about 2 months ago
Sales & Business Development

What You'll Do

The Solutions Engineer is a customer-facing technical expert who bridges the gap between product, engineering, customer service, operations and sales to design, demonstrate, and implement scalable solutions. This role translates business requirements into technical architectures, leveraging APIs, configurations, workflows, and cloud platforms to deliver measurable customer value.

You will partner across teams to accelerate revenue, enable successful implementations, and ensure customers fully realize the value of our platform.

Responsibilities:

Customer & Pre-Sales Engagement

Lead technical discovery sessions to understand customer business needs, systems, and architecture.

Design and present tailored solutions aligned to customer use cases and outcomes.

Deliver compelling product demos, solution walkthroughs, and executive-level presentations.

Support RFP/RFI responses and address technical objections throughout the sales cycle.

Solution Architecture & Design

Architect scalable, secure, and high-performing solutions leveraging APIs, integrations, and cloud-native services

Design end-to-end workflows across SaaS platforms, enterprise systems (CRM, ERP, HRIS, etc.), and third-party services

Define integration patterns (REST, event-driven, batch, middleware) and system interoperability approaches

Create technical documentation, architecture diagrams, and implementation blueprints

API & Integration Development

Design, implement, and support API-based integrations between internal and external systems (REST, GraphQL, webhooks)

Ensure secure, reliable data exchange using modern authentication and authorization methods (OAuth2, JWT, API keys)

Troubleshoot and optimize integrations for performance, scalability, and resiliency

Support proof-of-concept (PoC) builds and pilot implementations

Implementation & Customer Success Enablement

Guide customers through onboarding, configuration, and technical implementation

Partner with Customer Success and Delivery teams to ensure seamless handoff post-sale

Provide best practices for system configuration, automation, and optimization

Enable customers to adopt advanced capabilities (automation, analytics, AI-driven features)

Cross-Functional Collaboration

Act as the liaison between customers and Product/Engineering teams, influencing roadmap based on real-world needs

Collaborate with Product to refine APIs, integrations, and developer experience

Support Sales teams with technical enablement and ongoing education

Contribute to reusable assets (demo environments, integration templates, solution accelerators)

What You Will Need to be Successful:

Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Typically 3–8+ years in Solutions Engineering, Sales Engineering, or similar role

Experience in SaaS, cloud platforms, or enterprise software environments

Proven track record supporting complex technical sales cycles and implementations

What You May Need to be Successful:

Core Technical Competencies

API & Integration

Expertise in APIs (REST, GraphQL, SOAP), webhooks, and microservices architecture

Experience with integration platforms (e.g., MuleSoft, Workato, Zapier)

Familiarity with data formats and transformation (JSON, XML, ETL processes)

Cloud & Modern Architecture

Strong experience with cloud platforms (AWS, Azure, GCP)

Knowledge of distributed systems, containerization, and serverless architectures

Understanding of CI/CD pipelines and DevOps practices

Programming & Technical Skills

Proficiency in one or more languages (Python, JavaScript/Node.js, Java, C#)

Experience with SDKs, API documentation tools (Postman, Swagger/OpenAPI)

Ability to debug complex system interactions and integration issues

Data & Automation

Experience integrating enterprise systems (CRM, ERP, HRIS, marketing platforms)

Familiarity with event streaming, messaging systems (Kafka, RabbitMQ)

Exposure to AI/ML or automation tools (increasingly valuable in modern environments)

Business & Soft Skills

Strong ability to translate technical concepts into business value and outcomes

Consultative approach to problem-solving and solution design

Excellent communication and presentation skills across technical and executive audiences

Ability to manage multiple priorities and work in fast-paced, customer-facing environments

Strong collaboration across Sales, Product, Engineering, and Customer Success functions

Accelerates deal velocity by removing technical barriers and building customer confidence

Delivers scalable, implementable solutions that drive customer adoption and retention

Acts as a trusted advisor to customers and internal stakeholders

Influences product direction through customer insights and technical expertise

We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

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