Senior Product Manager - Tech

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted about 2 months ago
Product Management
full-time

About the job

DESCRIPTION

Amazon's GSARC team is seeking a Senior Product Manager - Technical to drive AI-powered operational products that transform last-mile delivery and logistics operations across international markets. You will own end-to-end product strategy and execution for complex technical solutions that leverage generative AI, machine learning, and automation to improve operational efficiency, reduce costs, and enhance customer experience at scale.

In this role, you will be responsible for customer experiences with considerable scope and complexity — whether a complete product, a significant capability within a platform, or a customer-facing experience requiring cross-team coordination serving internal or external customers. You will manage products with considerable technical difficulty or complexity — products that may appear simple but are deeply technical, are part of complex systems, require significant technical detail in documentation and discussions, or require both strong technology and business domain knowledge to make the right trade-offs.

You will take the lead on initiatives and deliver independently, seeking direction when needed. You will influence strategic direction, customer adoption decisions, and organization priorities. Your work creates value through meaningful outcomes across customer experience, brand, business growth, and operational excellence.

Key job responsibilities

Key job responsibilities:

Define product vision, strategy, and roadmap for AI/ML-powered operational tools and platforms

Work backwards from customer needs by generalizing requirements from diverse customer personas and use cases across your scope

Serve as Voice of the Customer — conducting research, usability studies, and focus groups to identify best-of-breed benchmarks and competitive landscape

Demonstrate deep technical curiosity — understanding core technologies within your product domain, architecture decisions, and their implications on performance, scale, and innovation

Define technical requirements for APIs and algorithms; participate meaningfully in architecture reviews, probing technical debt implications and long-term maintainability

Hold engineering teams to high standards for product solutions; assess how AI capabilities are reshaping product architectures

Leverage AI to accelerate development cycles, rapidly generating prototypes, specifications, and documentation to validate customer value propositions faster

Balance short-term delivery pressures with long-term architectural integrity — recognizing when technical shortcuts create unacceptable debt and when pragmatic trade-offs accelerate learning

Define vision (PR/FAQ), problem statement, tenets, and strategy; own your roadmap and priorities

Align stakeholders, make smart trade-offs, and make decisions using sophisticated judgment when data is incomplete

Partner with Design to craft exceptional customer experiences; ensure UX quality remains high even as feature complexity grows

Drive cross-functional alignment across engineering, science, operations, and business teams across multiple geographies

Basic qualifications

Bachelor's degree

Experience owning/driving roadmap strategy and definition

Experience with feature delivery and tradeoffs of a product

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience managing technical products or online services

Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred qualifications

Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

Experience in building and driving adoption of new tools

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