Process Lead, Core Shopping

Amazon · Retail & E-commerce

Bengaluru, Karnataka, India
On-site
Posted 13 days ago
Operations & Supply Chain
full-time

About the job

Core Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging pioneering technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities

The candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:

Experience in managing process and operational escalations

Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal

Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps

Be a SME for the process and a referral point for peers and junior team members

Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources

Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes

Ability to perform deep dive in the process and come up with process improvement solutions through automation

Shall collaborate effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new process and services

About the team

Basic qualifications

Bachelor's degree or equivalent

Experience in process improvement/quality control tools and methods

Experience collaborating with cross-functional teams

Experience in English-language communication skills, both written and verbal

Experience working in a fast-paced, rapidly changing operations environment

Experience in defining and implementing process improvement initiatives using data and metrics

Bachelor's degree or equivalent

Analyze and interpret complex Standard Operating Procedures (SOPs) to ensure organizational adherence.

Demonstrate excellent problem-solving skills with proactive identification of process improvement opportunities.

Drive cross-functional optimization efforts that deliver measurable operational excellence.

Preferred qualifications

Knowledge of CSV, JSON, Markdown or python

Knowledge of machine learning models

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