Operations Analyst

TEGNA India · Media, Advertising & Entertainment

Bengaluru, Karnataka, India
Hybrid
Posted 25 days ago
Operations & Supply Chain

About the job

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news.

Operation Analyst

Position Overview

TEGNA is looking for Operation Analyst to join the dynamic engineering team. This role is responsible for the day-to-day monitoring, support, and operational stability of TEGNA’s technology platforms, including broadcast, streaming, and OTT systems, while providing advanced helpdesk support to end users and business-critical applications. The position works closely with distributed IT teams, streaming, and digital teams, as well as vendors and service partners, to resolve incidents, manage tickets, and maintain service levels in a 24x7 support environment. Clear documentation, effective communication, and ownership of issues from intake through resolution are critical to ensuring reliable linear and digital content delivery.

What You’ll Do

Handle and resolve ServiceNow support tickets from intake to closure within defined SLAs.

Provide Tier 1 & Tier 2 technical support for PC, Mac, Android, and iOS devices.

Support collaboration platforms, workstreams, and AI tools.

Monitor critical systems and applications proactively to prevent service disruptions.

Perform routine health checks, respond to alerts, and provide operational support.

Troubleshoot incidents and perform root cause analysis for recurring issues.

Document resolutions, workarounds, SOPs, and knowledge base articles in ServiceNow.

Maintain operational documentation and improve knowledge management processes.

Adapt to changing priorities and contribute to process and operational improvements.

Collaborate with globally distributed teams to support a follow-the-sun support model.

Coordinate effectively with engineers, application owners, and operations teams for issue resolution.

What You Bring

Degree, relevant certifications, or equivalent hands-on experience in IT Operations or Service Desk support.

3+ years of experience in IT operations, advanced helpdesk, or enterprise support environments.

Strong troubleshooting skills for PC, Mac, Android, and iOS hardware/software.

Hands-on experience with Active Directory, Office 365, and identity management.

Good understanding of ITSM practices including Incident, Problem, and Knowledge Management.

Experience working with ServiceNow and ITIL-based support processes.

Ability to manage multiple tickets and priorities independently in a fast-paced environment.

Strong communication, documentation, analytical, and problem-solving skills.

Preferred Qualifications

ITIL Foundation certification or higher.

Experience supporting broadcast, streaming, OTT, or media platforms.

Knowledge of monitoring tools such as Splunk, Datadog, or SolarWinds.

Experience with endpoint management tools like Intune, SCCM, or Jamf.

Familiarity with cloud platforms such as AWS, Azure, or GCP and hybrid infrastructure environments.

Why TEGNA

At TEGNA, our values guide everything we do. We Demand the Truth by delivering accurate, trusted information. We Work Smarter by finding better ways to solve problems and move quickly. We Do the Right Thing by holding ourselves to the highest standards. And We Win by working together to deliver results. If you’re ready to grow your career in corporate communications and be part of a team that lives these values every day, we’d love to hear from you.

EEO Statement :

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state, or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are important to us. Only TEGNA Recruiters or Hiring Managers will reach out to you regarding consideration of your application or background. Communications with TEGNA employees will either come from a TEGNA email address with a domain of tegna.com or one of our affiliate station domains.

Recruiters or hiring managers will never request payments, ask for financial account information, or sensitive information such as social security numbers.

Apply on TEGNA India