Management Information & Reporting
•Design, develop, and maintain reporting solutions that provide visibility into Billing Transformation initiatives and operational performance.
•Build reports and dashboards covering:
•Billing and invoicing operations
•Revenue and billing accuracy
•Customer billing lifecycle
•Billing exceptions and disputes
•Collections and receivables performance
•Service and product billing trends
•Transformation programme progress and KPI tracking
•Partner with business stakeholders to understand reporting requirements and convert them into scalable reporting solutions.
•Develop executive-level and operational dashboards to support strategic and tactical decision-making.
•Publish and manage governed datasets to enable self-service analytics for Finance and Billing Operations teams.
Business Intelligence & Visualisation
•Develop and maintain interactive Power BI dashboards , reports, and scorecards.
•Create visual analytics covering:
•Billing accuracy
•Invoice processing performance
•Revenue trends
•Billing exceptions and disputes
•Collections effectiveness
•Customer billing behaviour
•Ensure dashboards are user-friendly, performant, accessible, and aligned to business needs.
•Improve reporting usability through effective layout, drilldowns, filters, KPIs, and storytelling.
Data Modelling & Analytics
•Work with Snowflake and cloud-based data warehouse environments to support reporting and analytics needs.
•Build, optimize, and maintain SQL queries, views, datasets, and reporting layers.
•Support data modelling for billing, revenue, invoicing, collections, and reconciliation reporting.
•Ensure data accuracy, consistency, lineage, and governance across MI/reporting outputs.
•Perform analysis to identify trends, exceptions, operational bottlenecks, and performance insights.
Stakeholder Management
•Collaborate with Finance, Billing Operations, Transformation, Technology, and Data teams.
•Translate business reporting needs into clear technical specifications.
•Present reporting outputs, insights, and recommendations to business and leadership stakeholders.
•Support ongoing enhancements based on feedback, changing business needs, and transformation priorities.
Required Skills & Experience
Technical Skills
•Strong experience in Management Information (MI), Reporting, and Business Intelligence delivery.
•Hands-on experience with Power BI dashboard and report development.
•Strong experience working with Snowflake and cloud-based data warehousing platforms.
•Advanced SQL development and query optimization skills.
•Strong understanding of data modelling , reporting layers, governed datasets, and dashboard performance optimization.
•Ability to design scalable reporting solutions for enterprise transformation programmes.
Functional / Domain Skills
•Experience supporting one or more of the following:
•Billing Transformation
•Revenue Management
•Order-to-Cash (O2C)
•Invoicing
•Finance Transformation
•Billing Operations
•Solid understanding of billing processes including:
•Invoice generation
•Billing accuracy
•Receivables
•Collections
•Reconciliation
•Billing exceptions and disputes
•Ability to understand complex billing and finance data flows and translate them into meaningful reports and dashboards.