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Manager AI/ML Engineering

Optum (UnitedHealth Group) · Healthcare & Pharma

  • Chennai, Tamil Nadu, India
  • On-site
  • Posted yesterday
  • Data & AI

About the job

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for an experienced Engineering Manager - AI/ML to lead the delivery of AI-powered solutions across enterprise and customer-facing platforms. This role is primarily focused on execution, Agile delivery, engineering excellence, and AI adoption, while also mentoring a high-performing engineering team.

Primary Responsibilities:

Delivery & Execution - Own end-to-end delivery of Conversational AI Platforms(Voice/Chat)
Drive Agile execution through planning, prioritization, dependency, and risk management
Ensure predictable delivery, quality outcomes, and operational excellence
Technical Leadership - Lead the design and implementation of AI-powered chatbot and voice bot solutions
Drive adoption of cloud-native architectures, CI/CD, Terraform, and Shift-Left practices
Ensure solutions are scalable, secure, and compliant with enterprise standards
AI Adoption & Innovation - Accelerate the adoption of AI across products and business processes
Drive solutions leveraging Conversational AI, Generative AI, and intelligent automation
Promote Responsible AI and AI Development Lifecycle (AIDLC) practices
Stakeholder Management - Partner with Product, Architecture, Security, and Business teams to deliver outcomes
Manage priorities, dependencies, risks, and executive communications
Align technology execution with business objectives and customer needs
People Leadership - Mentor and develop engineers and technical leads
Foster a culture of accountability, collaboration, and continuous improvement
Support hiring, performance management, and talent development
Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

Bachelor's or Master's degree in Computer Science, Engineering, or a related field
Experience
9+ years of software engineering experience with 2+ years in technical or people leadership roles
Proven track record of delivering complex enterprise applications and programs
Conversational AI - Hands-on experience with Amazon Lex, Google Dialogflow, and Google ADK
Experience building Chatbots, Voice Bots, and Virtual Assistants
Experience integrating AI solutions with CCaaS Platforms
Engineering & DevOps - Proficiency in Python, Node.js, or TypeScript
Experience with CI/CD pipelines, Terraform, and cloud-native architectures
Solid understanding of DevOps, DevSecOps, and Shift-Left engineering practices
AI & Platforms - Experience implementing AI solutions in enterprise environments
Understanding of AIDLC and Responsible AI principles
Familiarity with LLMs, RAG, and Agentic AI frameworks
Leadership & Delivery - Solid Agile delivery experience using Scrum, Kanban etc.,
Proven excellent stakeholder management and cross-functional collaboration skills
Ability to balance delivery commitments, innovation, and technical excellence

Preferred Qualifications:

Certifications in AI/ML, Cloud, Agile, Scrum, or DevOps
Experience with AWS, Azure, or Google Cloud AI services
Experience with Genesys, NICE, Amazon Connect, Five9, or similar CCaaS platforms

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.