Lead II - Sales Support

Sales Operations. Channel and Partner Operations. Own the end-to-end vendor and partner onboarding process, including due diligence, documentation, portal access and registration. Coordinate with alliance and partner managers to track deal registrations and co-sell opportunities. Software License Management. Manage software entitlements end-to-end, including license procurement, renewals and usage tracking. Maintain an accurate inventory of all key vendor licenses, mapping consumption against contracts and entitlements to avoid compliance gaps or over or under licensing. Partner with delivery and IT teams to forecast license needs and ensure timely renewal and procurement ahead of expiry. Procurement & Contract Management. Sales Operations and Reporting. Manage procurement and purchase order creation, approval routing, tracking and closure in line with internal policy. Coordinate contract lifecycle management for NDA, MSA, SoW and Change Requests from creation to legal review to signatures and archival. Maintain a contract tracker and repository with key dates and proactively flag upcoming actions to stakeholders. Work with legal finance and procurement teams to resolve contractual and commercial queries, ensuring timely turnaround on approvals. Sales Operations and Reporting. Own CRM data hygiene and pipeline integrity for the assigned business unit or partner segment. Support weekly, monthly, and quarterly forecasting cycles by consolidating pipeline data, flagging risks and preparing leadership ready dashboards and reports. Audit and Compliance. Provide audit assistance for Cyberproof engagements. Ensure sales, procurement, licensing and contract records are maintained audit-ready and compliant with internal governance and approval metrics. Bachelor's degree in IT or business administration or a related field. 8 to 10 years of experience in sales operations, channel partner operations or a related commercial role, ideally with IT services, consulting or a technology organization. Hands-on experience with software vendor licensing and procurement. Experience with contract lifecycle management and purchase order procurement processes. Hands-on experience with CRM platforms and sales analytics and reporting tools. Strong proficiency in Excel, Powerpoint. Demonstrated ability to manage multiple stakeholders and work cross-functionally in matrixed global organization. Strong analytical and problem solving skills with high attention to detail and data accuracy. Excellent written and verbal communication skills. Comfortable presenting to senior stakeholders and vendors.