Lead I - Product Support

Product Support Role Overview We are seeking a highly skilled Technical Writer – Product Support to create, maintain, and improve customer-facing and internal technical documentation. The ideal candidate will work closely with Product Support, Engineering, QA, and Product Management teams to develop clear, concise, and accurate documentation that enhances the customer experience and supports troubleshooting activities. Create and maintain product documentation, user guides, installation manuals, release notes, knowledge base articles, FAQs, and troubleshooting guides. Collaborate with Product Support, Engineering, and Product teams to gather technical information and convert it into easy-to-understand documentation. Develop customer-facing support content for software, hardware, or SaaS products. Document product features, configurations, workflows, and best practices. Produce technical content for new releases, enhancements, and product updates. Review and update existing documentation to ensure accuracy and consistency. Manage documentation repositories and content management systems. Create process documentation for support teams and internal stakeholders. Standardize documentation templates, style guides, and content structures. Support customer onboarding, training, and self-service initiatives through effective documentation.