Lead I - Cloud Infrastructure Services

Experience 3–10 years of overall IT experience with strong focus on Azure, AVD, and Customer support Role Summary We are seeking an experienced Azure Virtual Desktop (AVD) Engineer to assist the AVD Architect in deploying, validating, and operationalizing a secure, scalable, and production-ready AVD platform . The landing zone build is nearing completion, and this role will focus on the AVD platform deployment, application onboarding, pilot and production readiness, and post-deployment hypercare. The engineer will work closely with the AVD Architect, Azure, security, identity, network, application-owner, operations, Microsoft, and Nerdio teams. The role requires strong hands-on AVD engineering, image and application packaging experience, disciplined documentation, and the ability to support users and resolve issues during U.S. Central Time night-shift coverage. Key Responsibilities • Assist the AVD Architect with detailed design validation, build execution, configuration, testing, and production-readiness activities. • Deploy and configure AVD host pools, workspaces, application groups, session hosts, user assignments, and pooled or personal desktop configurations. • Configure and support FSLogix profile containers, Azure Files or Azure NetApp Files integrations, profile policies, permissions, and profile-related troubleshooting. • Create, maintain, version, and validate standardized Windows desktop images for pilot and production environments. • Package, install, test, update, and troubleshoot enterprise applications for AVD, including MSI, MSIX, App Attach, scripts, and application dependencies as applicable. • Work with application owners to validate application versions, installation media, silent-install parameters, licensing, compatibility, and persona-to-application mappings. • Support Microsoft Intune-based application delivery, policy validation, device configuration, and application deployment where required. • Integrate AVD with Microsoft Entra ID, RBAC, Conditional Access, MFA, endpoint controls, and privileged access processes in collaboration with security and IAM teams. • Validate network connectivity, DNS, routing, firewall paths, private endpoints, and access to enterprise applications and dependent services. • Configure monitoring and operational visibility using Azure Monitor, Log Analytics, AVD Insights, and relevant enterprise monitoring tools. • Perform functional, performance, connectivity, application, profile, login, printing, and user-experience testing; document results and defects. • Troubleshoot session-host availability, registration, user sessions, profiles, image, application, policy, connectivity, and performance issues. • Support pilot onboarding, production migration waves, release activities, incident triage, problem management, and hypercare stabilization. Required Technical Skills Azure Virtual Desktop • Strong hands-on experience designing, deploying, administering, and troubleshooting Azure Virtual Desktop. • Host pools, workspaces, application groups, session hosts, scaling plans, drain mode, user-session management, and desktop/application assignments. • Pooled and personal desktop models, multi-session Windows, load-balancing approaches, capacity and performance considerations. Profiles, Images and Applications • FSLogix profile containers, profile policies, permissions, storage integration, and troubleshooting. • Windows image engineering, image lifecycle, patching, version control, optimization, sysprep, and validation. • Application packaging and deployment using MSI, MSIX, App Attach, PowerShell, Intune, or equivalent enterprise tools. • Application compatibility analysis, dependency identification, remediation, installation testing, rollback, and documentation. Azure, Identity and Networking • Microsoft Azure compute, storage, networking, monitoring, governance, RBAC, Azure Policy, and Key Vault fundamentals. • Microsoft Entra ID, Conditional Access, MFA, group-based assignments, role separation, and least-privilege practices. • VNets, subnets, NSGs, routing, DNS, Azure Firewall, private connectivity, ExpressRoute or VPN concepts, and hybrid access troubleshooting. Operations and customer support • Azure Monitor, Log Analytics, AVD Insights, ing, dashboards, and operational health reviews. • Incident, problem, change, release, RCA, knowledge management, and hypercare support processes. • Demonstrated customer support experience working directly with end users, handling support requests, communicating status, troubleshooting remotely, and driving issues through resolution. Soft Skills • Strong analytical, diagnostic, and problem-solving ability. • Ability to work under the direction of an architect while independently owning assigned engineering deliverables. • Clear documentation and communication skills for client, technical, and operations stakeholders. • Collaborative approach across infrastructure, security, IAM, networking, application, vendor, and service-desk teams. • Calm and accountable handling of incidents, releases, user-impacting issues, and hypercare priorities. • Willingness to work night shift aligned with U.S. Central Time and adapt coverage during critical project milestones. Preferred / Nice to Have Skills • Experience with Nerdio Manager for Enterprise in an AVD environment. • PowerShell and Azure CLI scripting for configuration, bulk operations, validation, and troubleshooting. • Experience migrating enterprise virtual desktops from Citrix or another VDI platform to AVD. • Knowledge of Windows 365, Microsoft Intune, Microsoft Defender, Azure Update Manager, and enterprise endpoint management. • Experience with disaster recovery, multi-region AVD design, capacity planning, cost optimization, and autoscaling. • Experience with Terraform for Infrastructure as Code (IaC), including creating and maintaining Terraform scripts/modules for Azure infrastructure. • Working knowledge of DevOps practices, including source control, CI/CD pipelines, and deployment automation. • Experience with PowerShell and Azure CLI scripting for configuration, automation, bulk operations, validation, and troubleshooting. • Healthcare or highly regulated enterprise experience, including security, compliance, auditing, and change controls. • Microsoft certifications such as AZ-104, AZ-140, MD-102, AZ-305, or equivalent.