Lead II - BPM

The Lead II – BPM is responsible for managing and optimizing business processes, driving operational excellence, leading process improvement initiatives, and ensuring service delivery meets organizational objectives. The role involves stakeholder management, team leadership, performance monitoring, and continuous process enhancement to improve efficiency, quality, and customer satisfaction. Key Responsibilities Lead and manage end-to-end business process operations. Analyze existing workflows and identify opportunities for process improvement and automation. Drive operational excellence initiatives using Lean, Six Sigma, or similar methodologies. Monitor service delivery performance against SLAs, KPIs, and quality standards. Collaborate with internal and external stakeholders to ensure smooth execution of business processes. Prepare and present operational reports, dashboards, and metrics to leadership teams. Lead root cause analysis and implement corrective and preventive actions. Manage risk, compliance, and governance requirements within business operations. Mentor, coach, and develop team members to achieve performance and career growth objectives. Support transition, transformation, and change management initiatives. Ensure adherence to organizational policies, processes, and regulatory requirements. Required Qualifications Bachelor's degree in Business Administration, Management, Commerce, Engineering, or a related field. 8+ years of experience in Business Process Management, Operations Management, or Shared Services. Strong understanding of process improvement methodologies such as Lean, Six Sigma, Kaizen, or BPM frameworks. Experience managing teams and driving operational performance. Excellent analytical, problem-solving, and decision-making skills. Strong communication, stakeholder management, and presentation skills. Proficiency in MS Office tools, reporting dashboards, and process documentation. Preferred Qualifications Lean Six Sigma Green Belt/Black Belt certification. Experience with workflow automation and BPM tools. Knowledge of quality management frameworks and compliance standards. Experience in Digital Transformation and Process Excellence initiatives.