Lead Assistant Manager
EXL · IT Services & Consulting
- Noida, Uttar Pradesh, India
- On-site
- Posted today
About the job
Act as a SME/coach/mentor and manages mid-size teams
First level escalation client/team members
Make sure all the documentations are completed
Introducing process metrics and reporting on a weekly, monthly and quarterly basis
Review/QC tasks performed by associates
Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
Handles daily /weekly calls
Act as a SME/coach/mentor and manages mid-size teams
First level escalation client/team members
Make sure all the documentations are completed
Introducing process metrics and reporting on a weekly, monthly and quarterly basis
Review/QC tasks performed by associates
Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
Handles daily /weekly calls
MBA/Semi qualified Chartered Accountant/Post graduation with 6-8 years of experience