L3 - Veeva Quality Analyst
Zensar Technologies · IT Services & Consulting
- India
- On-site
- Posted today
- Apply by 7 Oct
- Operations & Supply Chain
About the job
A senior application expert to anchor the VEEVA Quality and hypercare function at client starting immediately. This is not a development role — it requires a technically credible professional who can lead functional discussions, triage escalations, and coordinate integrations across systems.
Key Responsibilities
Own L3 escalations from the L1/L2 support team; triage, diagnose, and resolve
Review Veeva release notes on a biweekly cadence and assess impact on client’s configuration
Lead integration troubleshooting across Veeva QMS, Quality Docs, and connected systems (SAP, labeling, etc.)
Participate in technical review calls with Veeva and internal IT teams
Support ongoing projects stabilization post go-live
Profile Requirements
8–10 years of experience in Veeva quality and pharma IT applications
Hands-on Veeva QMS experience (Quality Docs exposure a strong plus)
Familiarity with integration patterns (APIs, middleware) — not a developer but able to lead the conversation
Strong problem-solving and communication skills; must work independently
Prior pharma/life sciences environment preferred (GxP awareness helpful but not mandatory for L3 role)
Key Responsibilities
Own L3 escalations from the L1/L2 support team; triage, diagnose, and resolve
Review Veeva release notes on a biweekly cadence and assess impact on client’s configuration
Lead integration troubleshooting across Veeva QMS, Quality Docs, and connected systems (SAP, labeling, etc.)
Participate in technical review calls with Veeva and internal IT teams
Support ongoing projects stabilization post go-live
Profile Requirements
8–10 years of experience in Veeva quality and pharma IT applications
Hands-on Veeva QMS experience (Quality Docs exposure a strong plus)
Familiarity with integration patterns (APIs, middleware) — not a developer but able to lead the conversation
Strong problem-solving and communication skills; must work independently
Prior pharma/life sciences environment preferred (GxP awareness helpful but not mandatory for L3 role)