Customer Success Executive

About Multiplier AI Limited Multiplier AI Limited is an AI-first healthcare analytics and technology company focused on transforming healthcare and pharmaceutical businesses through Artificial Intelligence, advanced analytics, automation, and digital transformation solutions. We work with leading pharmaceutical, healthcare, and life sciences organizations to build intelligent platforms that improve commercial effectiveness, healthcare marketing, patient engagement, business intelligence, and operational efficiency. At Multiplier AI, we foster a fast-paced, innovation-driven environment where technology, execution, and strategic thinking come together to solve real-world healthcare challenges. About the Role We are looking for a Customer Success Executive who is confident, proactive, and excellent at client communication. The candidate will be responsible for maintaining regular communication with clients, taking updates regarding pending payments, invoices, and payment timelines, and ensuring timely follow-ups. The ideal candidate should be comfortable communicating with clients over calls and emails, maintaining payment trackers, and coordinating with internal teams to resolve client queries. Key Responsibilities Communicate with clients regarding pending payments and payment status. Follow up with clients for outstanding invoices and expected payment dates. Maintain accurate records of client payments, pending amounts, and follow-up status. Send payment reminders through calls, emails, and WhatsApp when required. Build and maintain positive relationships with clients. Understand and address basic client queries and coordinate with internal teams. Escalate delayed or long-pending payments to the reporting manager. Share regular payment and client follow-up updates with management. Coordinate with Finance/Accounts teams regarding invoices, receipts, and payment confirmations. Ensure timely and professional communication with all clients. Requirements Bachelor's degree in BBA, B.Com, Business Administration, Management, or any relevant field. 0–2 years of experience in Customer Success, Client Coordination, Customer Support, Collections, Accounts Receivable, or a similar role. Excellent verbal and written communication skills. Comfortable speaking with clients over phone calls. Good follow-up and relationship-management skills. Basic knowledge of MS Excel/Google Sheets. Strong attention to detail and record-keeping skills. Professional, polite, and confident approach while following up for payments. Ability to handle multiple clients and follow-ups simultaneously. Benefits Work with an AI-driven company in the Healthcare and Life Sciences sector. Work on large-scale Local SEO and Google Maps projects. Exposure to enterprise and multi-location brands. Opportunity to work with AI and automation in SEO. Strong learning and career growth opportunities.