Customer Service & Operations Credit Analyst

NatWest Group · Banking & Financial Services

Bengaluru
On-site
Posted 5 days ago
Apply by 1 Oct
Customer Service & Support

About the job

Join us as a Customer Service & Operations Analyst

We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs

You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries

You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis

We're offering this role at senior analyst level

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs.

Your day-to-day will include:

Authorising and investigating all transactions to our KPIs

Collecting and analysing the required information from the customers and businesses

Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

An awareness of changes in trends, policies and regulations

An understanding of our industry and its customers

Experience of managing stakeholder relationships

Hours

Job Posting Closing Date:

01/10/2026

Apply on NatWest Group