Client Service Coordinator

Guidepoint · Consulting & Professional Services

Mumbai, Maharashtra, India
Hybrid
Posted today
Customer Service & Support

Overview:

Our Mumbai office is seeking a Coordinator to join our Client Service team. This is a fantastic opportunity to join a dynamic, fast-paced start-up environment to work on projects within multiple industry sectors.

If you are a detailed-oriented, goal-oriented and organized individual who enjoys learning new things, then this opportunity might be the one for you!

What You'll Do:

Responsible for scheduling telephone consultations for client service teams

Coordinate with advisors to obtain responses, availability and confirm telephone consultations

Leave messages and follow up with Advisors to expedite scheduling projects

Maintain an updated status of client telephone consultations

Update Advisors’ profiles as needed

Qualify Advisors via questionnaire to confirm if they are appropriate for consultations

Follow multiple work streams to help Project Managers organize client requests and track progress on projects

Assist with ad-hoc requests

What You Have:

Bachelor’s degree

1-3 years of previous work experience dealing in a high-call volume environment

Previous project management experience strongly preferred

Skills You Will Bring:

Exceptional organizational skills with meticulous attention to detail

Ability to prioritize and multi-task and to work under tight deadlines

Flexibility to work long and unpredictable hours

Proficiency in MS-Office, Outlook, and Google Suite

Proficient in the use of the internet for research

Demonstrated ability to communicate effectively and persuasively, both verbally and textually

Demonstrated ability to work both in a team atmosphere and autonomously

A desire to work in a fast-paced entrepreneurial environment

What we Offer:

Competitive compensation

Employee medical coverage

Central office location

Entrepreneurial environment, autonomy, and fast decisions

Casual work environment

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees , Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

#LI- SR1

#LI- HYBRID

Apply on Guidepoint