Business Analyst - Hospital Operations

2070Health · Healthcare & Pharma

Mumbai, Maharashtra, India
On-site
Posted 6 days ago
Healthcare & Life Sciences

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About the job

Job Description – Program Manager / Business Analyst

Location: Mumbai

Industry: Healthcare / Hospitals

Experience: 4–8 years

Employment Type: Full-time

About the Role

We are looking for a Program Manager / Business Analyst to support the hospital's Mumbai operations through structured program management, business analysis, performance tracking, and cross-functional coordination.

The role will work closely with leadership and functional teams to identify operational gaps, analyze business performance, improve processes, and drive strategic initiatives.

Key Responsibilities

Work closely with hospital leadership to drive key operational and business initiatives.

Track progress of strategic programs and ensure timely execution.

Analyze hospital performance across key operational and business metrics.

Prepare dashboards, MIS, and management reports for leadership review.

Analyze revenue, patient volumes, occupancy, collections, referral trends, and other relevant KPIs.

Identify operational gaps and opportunities for process improvement.

Conduct data analysis and convert business data into actionable insights.

Coordinate with clinical, operations, finance, HR, TPA, marketing, and other teams for cross-functional initiatives.

Define project timelines, milestones, owners, and deliverables.

Track action items and ensure closure within agreed timelines.

Support implementation of new processes, systems, and operational initiatives.

Develop SOPs, process maps, trackers, and business review formats where required.

Conduct periodic performance reviews and highlight deviations from targets.

Support leadership in decision-making through data-backed analysis.

Identify risks, dependencies, and bottlenecks and proactively escalate them.

Drive continuous improvement initiatives across hospital operations.

Key Skills

Strong analytical and problem-solving skills.

Excellent Excel and data analysis skills.

Experience in preparing MIS, dashboards, and management presentations.

Strong project/program management capabilities.

Excellent stakeholder management and communication skills.

Ability to work with cross-functional teams.

Strong attention to detail and ownership.

Ability to translate data into clear business insights.

Preferred Background

Candidates with experience in hospital/healthcare operations, management consulting, business analytics, program management, healthcare strategy, or business analysis will be preferred.

Experience with Excel, Power BI, SQL, or other data-analysis tools will be an advantage.

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