Bukit Jalil KL Specialist, Fiduciary & Fund Servs
Standard Chartered · Banking & Financial Services
- Posted 11 days ago
About the job
Job Summary
The role is based in Malaysia and will be focused on supporting Investment Guidelines Compliance activities for our clients globally. This role will report to the Head of Fund Compliance in Malaysia.
Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
Assist the Head of Fund Compliance in leading the team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Fiduciary Services & Performance Measurement Operations and contribute towards meeting the team’s objectives.
Assist the Head of Fund Compliance on team’s individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting, and assisting selected number of associates.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Establish and maintain close working relationship with appropriate persons in the Spoke countries, Chennai Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt, and professional manner.
Key Responsibilities
Strategy
Awareness and understanding of the Group’s business strategy and model appropriate to the role.
Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.
Business
To assist the Fund Compliance Team to manage the operations of Fiduciary Services, in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level.
To assist the Head of Fund Compliance Team in leading team (where applicable) to achieve service quality by meeting / exceeding and set service standards and achieving zero defect for the Bank customers
Processes
The specific role, based in Malaysia, will be focused on supporting Investment Guidelines Compliance activities for our clients globally. This role will report to the Head of Fund Compliance in Malaysia.
Monitoring adherence with investment restrictions of mandates and regulations using Charles River
Investment Monitoring System (CRIMS) on a post trade basis
Ensure exceptions / breaches are properly investigated, monitored and reported accurately & timely to client &/regulators, wherever required.
Tracking periodic exception, fund compliance and RBC reports.
Prepare fund compliance checklists / matrix and set up investment guidelines and restrictions in CRIMS
for new client mandates / funds or revised investment guidelines/restrictions.
Provide cover and support to the oversight and ongoing maintenance of rules/restrictions coded into CRIMS.
Maintain records and documents accurately and in accordance with the Bank’s policies and procedures (i.e. correspondence with clients, record of breaches, compliance checklists, etc.)
Support UAT and Business Continuity Process in CRIMS, RBC and other fund compliance system.
Ensure operations are within the guidelines and in compliance with the regulatory requirements and Bank’s established procedures.
Demonstrate vigilance and care to ensure customers and investors always receive the highest standard of quality services.
Coordinate, as appropriate, with various fund compliance stakeholders and business areas.
Work with team members to achieve inter-sectional teamwork and total quality business unit
Challenge the status quo and identify opportunities for process enhancement.
Perform other tasks which may be assigned from time to time by immediate superiors.
People & Talent
Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.
Risk Management
Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Policy, Group Sanction Policy and Escalation Procedure.
Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions.
Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, Securities Services Policies, etc.
Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service.
Control Sample Tests and Key Control Standards Assessment within department with nil overdue.
Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.
No major adverse findings from internal auditors or external auditors including quality audits.
Governance
Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Fund and Fiduciary Operations – Staffs all level.
Securities Services GBSMY – Staffs all level.
Standard Chartered Bank various countries.
GBS various internal department.
Securities Services GBS India.
Securities Services GBS China.
Countries respective Regulator, Depository, Central Bank, etc
For
Reporting, approvals, directions, policies, referrals, discussions relating to operational issues.
Referrals & discussions on systems-related issues.
Referrals & discussions on HR-related matters.
Referrals & discussions on processing-related issues.
Clients Lien Accounts & IB Accounts
Foreign Exchange related matters
Payments
System Support
Vendor Management
Skills and Experience
Multifonds Accounting System
Charles River Investment Management Solution
Fund Accounting knowledge/experiences
Bloomberg
Compliance Monitoring
Performance Measurement
Fiduciary Services
Qualifications
University Degree in Accountancy or Banking/Finance/Business or related discipline.
Preferably with Trustee or Trustee Operations related qualifications.
Preferably with Fund Accounting related certifications / qualifications.
Good knowledge of equity, fixed income and derivative instruments.
At least 1 year relevant business/financial experience, preferably in the financial services/investment or asset management industry
Able to interpret legal clauses and paraphrase into simple and clear requirements
Sound knowledge/experience of systems such as Charles River, Bloomberg, MIG21, Sentinel, Thinkfolio, etc.
Competent in using Microsoft Excel / Pivot Table.
Ability to handle variety of fast changing situations in terms of work pressure and clients’ requirements.
Strong analytical, numerical and problem solving skills.
Excellent inter-personal and communication skills (English is a MUST).
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.