BPO Compliance Senior Associate
NTT DATA · IT Services & Consulting
- Hyderabad, IN-TG, India
- On-site
- Posted today
- Customer Service & Support
Key Responsibilities:
Contractual Compliance Monitoring
Review partner contracts for validity (dates, sign-offs), accuracy and operational obligations (SLAs, reporting, data handling, risk controls, performance standards).
Maintain a structured tracker of compliance requirements and verify adherence against documented commitments.
Monitor compliance status, identify gaps, and track remediation actions until closure.
Conduct periodic compliance checks against control policies, documentation standards, and audit expectations.
Operational Controls Support
Assist in implementing the Operations Control Policy Framework across partner categories.
Validate partner evidence on operational controls, ensuring completeness, accuracy, and timely submission.
Support internal reviews to verify that partners meet the required operational control maturity.
Maintain an up to date roster of partner SPOCs to ensure seamless operational connectivity and communication.
Due Diligence & Onboarding Support
Execute standardized operational due diligence checklists during new partner onboarding.
Collect, validate, and maintain documentation required for operational readiness.
Ensure all onboarding control checkpoints are completed prior to activation.
Risk Assessment & Issue Tracking
Support operational risk assessments for new and existing partners by gathering data, validating documentation, and maintaining risk logs.
Track remediation items arising from operational assessments, audits, and compliance reviews.
Prepare risk summaries and updates for the Ops Control Lead.
Documentation & Audit Readiness
Establish and maintain a centralized, continuously updated repository of all partner contracts, ensuring accuracy, version control, and easy accessibility for authorized stakeholders.
Create and maintain a concise “Partner on a Page” summary for each partner contract, capturing key operational, compliance, and performance related contractual requirements in a clear and standardized format.
Maintain thorough audit trails for controls, evidence, and partner documentation in accordance with corporate standards.
Prepare evidence packages for internal audits, external audits, and regulatory reviews.
Ensure all compliance and operational records remain audit ready.
Reporting & Analytics
Update compliance dashboards, risk trackers, and partner control scorecards.
Devise and manage the EWS to highlight contracts approaching renewal at least 3 months in advance.
Analyze trends, identify recurring compliance issues/gaps, and suggest improvement opportunities.
Prepare monthly/quarterly compliance reports for the Ops Control Lead and senior stakeholders.
Stakeholder Coordination
Collaborate with Legal, Compliance, Risk, Procurement, Partner Management, and Audit teams to collect information and validate contractual compliance.
Support the Ops Control Lead during cross functional reviews and governance checkpoints.
Follow up with partner operations teams to close pending compliance documentation or missing control evidence.
Required Qualifications & Experience
Bachelor’s degree in business administration, Commerce, Operations, Risk Management, Law, or a related field.
2–4 years of experience in operational compliance, partner management, operations audit, or operational risk.
Strong understanding of operational controls, contractual obligations, and compliance documentation process.
Ability to interpret contractual requirements and translate them into actionable compliance items.
Strong analytical skills with proficiency in Excel, reporting tools, and documentation management.
Experience collaborating with cross functional teams in a matrixed or global environment.
Excellent communication, organization, and follow through skills.
Nice to Have
Exposure to shared services, BPO environments, or partner ecosystem operations.
Experience supporting audits, due diligence, or third party risk assessments.
Certifications in operations, compliance or risk.