Associate II - Cloud Infrastructure Services

Key Responsibilities: • Experience with Dell & HP laptops, HP network printers, iPhones\ MAC" • Excellent technical troubleshooting skills in windows11 \Mac\Linux. • Ability to install hardware components peripherals on OEM laptops & desktops in a business environment. • Reviewing, resolving and closing tickets in the ServiceNow queue. • Arrange for repairs by vendors\ OEM and external repair facilities as necessary. • Performing moves, adds and changes of software and hardware for all endpoints. • Diagnose, resolve and follow through on computer malfunction. • Installation/troubleshooting software in systems and equipment problems or malfunctions. • Identifying causes and recommending solutions. • Excellent technical troubleshooting skills windows11 \Mac\Linux. • Ability to install hardware components peripherals on OEM laptops & desktops in a business environment. • General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. Qualifications and Experience: • Degree or coursework in computer studies and/or information technology. • Good telephone and interpersonal skills is a must. • Ability to troubleshoot and resolve hardware & OS problems on endpoints • Exposure to Windows OS \Mac OS & Linux; in depth knowledge of Windows10 \11 and Microsoft Office products. • Ability to install hardware components peripherals on OEM laptops & desktops in a business environment. • General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain. • Have an understanding of networking concepts and practice. • General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. • Awareness of EDR solutions & patching • Experience with Dell & HP desktops and laptops, HP network printers, iPhones\ MAC" • Experience MS Intune & O365 Skills and Attributes: • Strong interpersonal and communication skills • Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions • Good timekeeping for projects and required deadlines • Ability to multi-task – such as projects requiring opposing skills and work environments • Ability to prioritize tasks and workload • Clear precise attitude with methodical attention to detail • Telephony soft skills • Mentoring and training of co-workers at all levels of competence