•Building & Fostering Strong Relationships – Be the technical interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success
•Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services
•Driving Advocacy - Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates”
•Architecting Technical Solutions – Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts
•Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities
•Active Account Management – Create success plans for portfolio of accounts and proactively work with customers to establish and achieve critical goals
•Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products
•Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.
•Willingness and ability to work a non-standard shift or flexible hours to align with customer availability across designated time zones (specific schedule will be confirmed during the interview process).
Basic Qualifications:
•Experience in a customer-facing role, such as customer support, technical support, customer success, sales, or implementation.
•Strong communication and relationship-building skills, with the ability to lead engaging conversations and understand customer needs.
•Strong analytical thinking, problem-solving skills, and a willingness to learn new technologies.
•A customer-oriented mindset, with empathy, active listening skills, and good organizational abilities.
