Customer Success Manager

Alteryx · Software & Internet

Bangalore, India
On-site
Posted today
Customer Service & Support

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About the job

Meet the Moment with Alteryx

We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.

You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.

If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.

Are you someone who enjoys solving problems, building relationships, and helping customers get the most out of technology? Join Alteryx as a Customer Success Manager and help customers turn data into meaningful business results. You’ll work closely with customers to understand their needs, guide them in using our analytics solutions, and help them achieve their goals. If you have strong communication skills, a curious mindset, and experience in customer support, technical support, sales, or a similar customer-facing role, this could be a great opportunity to grow your career in data and technology.

Responsibilities:

Building & Fostering Strong Relationships – Be the technical interface between the customer and internal departments by developing deep relationship with customers, sponsors, and key stakeholders by increasing adoption, ensuring retention, and long-term success

Becoming a Strategic Advisor – Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services

Driving Advocacy - Build deep relationships with key customer stakeholders to inform engagement strategy and create "Alteryx Advocates”

Architecting Technical Solutions – Conduct technical working sessions to jointly architect solutions leveraging the Alteryx Designer with prospective and existing users within your accounts

Supporting Account Expansion – Partnering with Sales Leaders to provide insights on customer health – focusing on adoption and retention strategies, identifying new business opportunities

Active Account Management – Create success plans for portfolio of accounts and proactively work with customers to establish and achieve critical goals

Enabling and Training Users – Conduct enablement sessions to provide hands on training of the Alteryx Designer and Server products

Demonstrating Alteryx Proficiency – Remain up-to-date and certified on Alteryx solutions and products and maintain familiarity to all company methods and procedures.

Willingness and ability to work a non-standard shift or flexible hours to align with customer availability across designated time zones (specific schedule will be confirmed during the interview process).

Basic Qualifications:

Experience in a customer-facing role, such as customer support, technical support, customer success, sales, or implementation.

Strong communication and relationship-building skills, with the ability to lead engaging conversations and understand customer needs.

Strong analytical thinking, problem-solving skills, and a willingness to learn new technologies.

A customer-oriented mindset, with empathy, active listening skills, and good organizational abilities.

Preferred Qualifications:

Experience in SaaS or technology environments.

Exposure to data analytics, business intelligence tools, or platforms such as Alteryx.

Experience helping customers adopt new products, troubleshooting technical issues, delivering training, or identifying opportunities to improve customer outcomes.

Experience working with data to support business decisions.

#LI-FP

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences .

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.

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