Technical Lead Cloud & Infra Engg
Birlasoft · IT Services & Consulting
- Pune, India
- On-site
- Posted today
- Apply by 31 Dec
- Software Engineering
About the Job –Job Title –JIRA Administrator
Location: Any BSL
Educational Background – Bachelor’s or master’s degree in computer science, Information Systems, or equivalent experience.
Key Responsibilities – 7+ years of hands-on experience with Atlassian tools.Experience supporting enterprise scale Jira and Confluence environments.Strong understanding of Agile, ITSM, and delivery processes.Experience working with global, distributed teams
Skills Required –
Activities:
o Administer and support Jira, Confluence, and Jira Service Management platforms
o Design and maintain workflows, schemes, permissions, and configurations
o Implement and maintain automation to reduce manual effort
o Support incident, request, agile, and portfolio use cases
o Build and maintain dashboards and reports for operational and management needs
o Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
o Ensure platform governance, documentation, and best practices
o Provide L2/L3 support and collaborate with vendors and internal teams
o Support Tech Operating Model, enabling transitions, migrations and support audit activities
Key deliverables:
o Configured and optimized Jira and Confluence environments
o Well documented workflows, templates, and standards
o Automated rules and reduced manual operations
o Dashboards and reports supporting decision‑making
o Knowledge base and operational runbooks
NB: Please note that depending on the assignment, the project may require to produce deliverables and lead regular meetings in a proficient English
Technical Skills
ITSM / service desk processes (incident, request, change, problem)
Agile delivery practices (Scrum / Kanban) support
Process mapping & workflow design (business → tooling translation)
Jira (Company-managed & Team-managed projects)
Confluence (Spaces, templates, permissions)
Jira Service Management
Workflow configuration & permissions
Automation for Jira
Dashboards, filters & JQL
Integrations (REST APIs, webhooks, third-party apps)
Marketplace app administration