T&T Cyber CST Manager

Deloitte India (South Asia) · Consulting & Professional Services

Hyderabad, Greece
On-site
Posted yesterday
Apply by 1 Jan 2027
Cybersecurity

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About the job

Job requisition ID : 115675

Location : Hyderabad

Entity : Deloitte Touche Tohmatsu India LLP

The Team

Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Learn more about Cybersecurity

Your Work Profile

As a Manager in our Cyber Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations

Technical Leadership: Experience overseeing security architecture reviews for AI-enabled platforms and data environments.

Client & Project Management: Proven consulting experience managing client relationships, teams, and project deliverables.

Communication: Excellent stakeholder management, executive presentation, and report writing skills.

The Change Manager is responsible for governing all production change activity across the enterprise to minimize operational risk, ensure regulatory compliance, and maintain service stability while enabling business transformation and technology delivery.

This role serves as the primary owner of the Change Management process, driving adherence to policy, audit requirements, and ITIL best practices while partnering with infrastructure, application, cybersecurity, and business teams.

Key Skills Required:

7+ years of IT Service Management (ITSM) experience

5+ years of direct Change Management experience in a large enterprise environment

3+ years of hands-on ServiceNow Change Management administration, governance, and reporting

Experience supporting SOX-controlled environments and audit reviews

Experience facilitating Change Advisory Boards (CABs) with senior technical and business stakeholders

Experience managing high-volume change environments (1,000+ changes annually preferred)

Bachelor's degree in Information Technology, Business, or related field preferred, or experience equivalent.

ITIL v4 Foundation certification required; ITIL Managing Professional or equivalent preferred

Expert knowledge of ITIL Change Enablement / Change Management practices

Strong understanding of risk assessment methodologies and operational controls

Deep knowledge of ServiceNow Change Management, workflows, approvals, notifications, and reporting

Working knowledge of CMDB, CSDM, Incident, Problem, and Release Management processes

Strong understanding of SOX controls, audit requirements, and governance frameworks

Ability to challenge technical teams constructively while balancing risk and business objectives

Excellent meeting facilitation and executive communication skills

Strong analytical and reporting capabilities with experience presenting metrics to senior leadership

ServiceNow Certified System Administrator (CSA)

ServiceNow ITSM certification

ITIL Managing Professional or Strategic Leader certification

Experience in highly regulated industries (financial services, healthcare, transportation, or public companies)

Experience implementing change governance improvements and KPI-driven process optimization

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