Specialist I - UX Design

As a Specialist I - UX Design, you will be challenged to drive through complex and ambiguous scenarios of transformational projects and initiatives. We expect you to be a strategic thinker with an ability to collaborate, create and articulate your thoughts and frameworks that pave way for experiences to be built upon. Responsibilities Product/Service Innovation - Observe and study the paradigm shifts happening at the intersection of cultural, social, economic, political, technological, and market forces - Device methodologies to discern the future and map the emerging landscape with scenario planning and plausible narratives on potential futures - Work towards identifying the core problem areas and arriving to creative briefs in ambiguous situations, especially with large-scale businesses - Uncover uncharted needs through deep-dives to plan and create strategic point of views encapsulating consumer insights, business success metrics and potential design interventions - Create experience/ecosystem maps, develop insights, experience/service journeys and blueprints, interaction models, process flows and storyboards Business Initiatives & Engagement - Co-create and help business units to develop product/service definition for non-existent offerings - Engage deeply with stakeholders/target users to observe and analyze systems, barriers and challenges of the existing product/service - Play an active role in new business initiatives and collaborate with a cross-disciplinary teams to identify and dive deep into a potential opportunities - Innovation Workshops: plan, design, strategize, and synthesize, conduct interviews, and creative brainstorms that often involves C-suite execs, business leaders and tech/marketing leads - Participate in deep dives and experience reviews with cross-functional teams and drive design decisions Design Leadership - Drive/contribute towards initiatives for advancing and improvising internal creative processes - Overview creative aspects of on-going engagements, review scope, and guide design teams, especially during initial phases - Study and experiment new creative methods that support our expression - Inspire and mentor designers Requirements - Masters/Bachelors degree in Strategic Design Management or related design discipline - 7+ years of industry experience - An online portfolio with latest projects showcasing abilities across a wide range of platforms. Share password if protected or be willing to showcase the work during the interview - Must have a strong point of view towards user-centered design methods and knowledge of innovation strategies, frameworks and design thinking approaches - Skills to produce output whenever required using relevant design softwares (e.g., Miro, Figma, Adobe XD, Sketch, etc) - Experience working in a start-up or fast-paced environment is a plus