Senior Manager User Experience

Optum (UnitedHealth Group) · Healthcare & Pharma

Hyderabad, Telangana, India; Gurgaon, Haryana, India; Noida, Uttar Pradesh, India; Chennai, Tamil Nadu, India
On-site
Posted yesterday
Design

About the job

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Role Overview:

Optum's User Experience Design Team is looking for an energetic and creative Senior Manager who is passionate about the design of great health care experiences. As a Senior Manager you will report to the Senior Director of Product Design and supervise a team of senior designers. You will collaborate with researchers, developers and product managers to create best-in-class, interoperable and modern SaaS solutions using human-centered methodologies.

Primary Responsibilities:

Manage a team of senior level product designers to design compelling and useful products

Create functional prototypes, static mockups as well as textual specifications - each describing in as much detail and fidelity as possible the intended user-observable behavior of the final product

Collaborate with stakeholders including UX Leads, Product Managers and Development Managers to identify, plan, prioritize and implement project design activities

Participate in gathering research insights and concept testing to inform design decisions

Perform design duties for one or more projects to meet UX, technical, and business needs

Advocate for user-centered design including research and accessibility

Leverage and contribute to existing design pattern libraries and interface guidelines

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

12+ years of software engineering and technology or related filed

5+ years of UX design experience, including creating wireframes and prototypes to communicate design concepts

5 years of demonstrated understanding of mature user-centered design and research practices with a deep background and bias towards simplicity, elegance, and minimalism

5+ years of experience participating in user research and concept testing with real users

3+ years of proven ability to manage multiple user experience professionals towards a cohesive vision

Portfolio of relevant user experience project deliverables

Proven excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of our organization including executive leadership

Preferred Qualifications:

Degree in Design, Human-Computer Interaction (HCI), Psychology, Information Architecture, Communications, Computer Science, or a related discipline

Experience with enterprise software, B2B applications or large employee-facing systems in the medical, healthcare or financial domains

Proven ability managing multiple projects simultaneously

Knowledge of UX- related analytics, metrics, and measurement techniques

Proven involvement in the UX community (e.g. associations, meet-ups, clubs, conferences)

Proven collaborative, low-ego approach to working with others

Soft Skills:

Verbal/Written Communication

Active Listening

Negotiation

Empathy/Sensitivity

Patience/Resilience

Agility/Flexibility

Conflict Resolution

Cultural Sensitivity

Effective time and resource management

Disability & Diversity Awareness

Technical Skills:

AI/ML and emerging technologies

Resource Allocation

Adaptability

Multitasking with multiple platforms, tools, and applications

Data Analysis

Analytic/Troubleshooting

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply on Optum (UnitedHealth Group)