Senior Data Operations Analyst / Team Lead

Position: Senior Data Operations Analyst / Team Lead

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are seeking a Senior Data Operations Analyst to lead

day-to-day operational support for an enterprise data platform. This role will

act as the primary operational lead, oversee support queues, manage critical

incidents, drive process improvements, and maintain stakeholder communication.

daily data operations support activities.

ticket prioritization, workload balancing, and escalations.

the primary escalation point for critical incidents.

with platform teams, application owners, and business stakeholders.

and ensure SLA adherence.

incident management and root-cause analysis activities.

operational runbooks and support processes.

applications and ownership inventory.

service performance reports and dashboards.

governance, compliance, and audit requirements related to data access and

sensitive information.

years of experience in Data Operations, Application Support, or Production

Support.

experience with JIRA-based support operations.

knowledge of:

BI

Warehousing concepts

Management and Service Delivery experience.

stakeholder management skills.

handling production-critical support environments.

Foundation certification.

supporting healthcare or life sciences customers.

to PHI/PII governance and access controls.

SQL troubleshooting capability.

building operational dashboards and KPIs.