Delivery Manager - Digital and Cloud Engagements
dotSolved System Inc. · IT Services & Consulting
- Chennai, India
- On-site
- Posted 5 days ago
- Operations & Supply Chain
- Full time
About the job
Position: Delivery Manager for Digital and Cloud Engagements
Shift Timings: 3.00AM - 12.00PM PST (US Pacific Time)
Location: Chennai - Hybrid
About the Role: We are looking for an experienced Delivery Manager to lead multiple client engagements across cloud infrastructure, DevOps transformation, and IT Service Management. You will be the primary point of accountability for delivery of quality, timelines, budget, and client satisfaction. You will work closely with architects, engineering teams, and client stakeholders to turn business goals into reliable, scalable outcomes.
Key Responsibilities:
Delivery & Program Management
Own end-to-end delivery of cloud, DevOps, and ITSM programs, from SOW through go-live and steady-state support
Plan, track, and manage scope, schedule, budget, risks, and dependencies across multiple concurrent projects
Run governance cadences such as status reviews, steering committees, and QBRs with client leadership
Make sure delivery follows agreed SLAs, KPIs, and contractual commitments
Cloud & DevOps Oversight
Lead delivery of cloud migration, modernization, and Infrastructure-as-Code initiatives on AWS, Azure, and/or GCP
Drive adoption of CI/CD pipelines, automation, containerization, and observability practices
Partner with architects to validate solution designs, estimates, and technical approach
Promote DevSecOps, FinOps, and cloud cost-optimization practices
ITSM & Operations
Oversee ITSM implementations and managed services, including Incident, Problem, Change, Request, and Knowledge Management
Align service operations with ITIL best practices and drive continuous service improvement
Manage escalations, major incidents, and root-cause reviews with clear client communication
People & Client Leadership
Lead and mentor onshore and offshore delivery teams; manage resourcing and utilization
Build trusted relationships with client stakeholders and identify opportunities for account growth
Support pre-sales with solutioning, estimation, SOW preparation, and proposals
Required Qualifications
10+ years in IT delivery or program management, including 5+ years in cloud and DevOps environments
Hands-on understanding of at least one major cloud platform (AWS preferred; Azure/GCP a plus)
Working knowledge of DevOps tooling such as Terraform/CloudFormation, Jenkins/GitHub Actions/Azure DevOps, Docker, and Kubernetes
Strong experience with ITSM platforms (ServiceNow, Jira Service Management, or Ticketing systems) and ITIL processes
Proven track record managing fixed-bid and T&M engagements with distributed teams
Excellent communication, stakeholder management, and executive presentation skills
Preferred Qualifications
Certifications: PMP, PRINCE2, ITIL v4, SAFe/CSM, AWS/Azure certifications
Experience in a consulting or professional services environment
Familiarity with FinOps, SRE practices, and managed services delivery models
Exposure to enterprise applications such as Salesforce or ERP integrations