Data Operations Analyst (L1/L2 Support)
dotSolved System Inc. · IT Services & Consulting
- Chennai, India
- Hybrid
- Posted today
- Data & AI
- Full time
About the job
Position: Data Operations Analyst (L1/L2 Support)
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
About the role: We are seeking a Data Operations Analyst to support
enterprise data platform operations. The resource will be responsible for
managing support queues, handling data access requests, coordinating issue
resolution, supporting critical incidents, and maintaining operational
documentation.
Key Responsibilities:
and manage JIRA support queues.
incoming requests and assign them to appropriate teams.
L1 support requests related to:
access
BI access
access
platform onboarding requests
basic L2 activities following established procedures.
incidents and service requests through closure.
with cross-functional teams to resolve data issues.
in incident response and escalation processes.
support documentation, SOPs, and knowledge articles.
application inventories, system owners, and operational processes.
regular status updates and operational metrics.
Required Skills:
supporting enterprise applications or data platforms.
understanding of ticketing tools such as JIRA.
to Snowflake, Power BI, and Qlik environments.
of incident management and service operations.
with user access management processes.
communication and stakeholder coordination skills.
to work independently during overlapping US business hours.
Preferred Skills:
in healthcare, regulated industries, or PHI/PII environments.
of ITIL service management principles.
fundamentals.
of data pipelines and data warehousing concepts.