Senior CSA

Firstsource · IT Services & Consulting

Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/

Non-Voice process with excellent communication skills. If you're looking to build your career in a dynamic and

growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values

learning, collaboration, and success.

Job Role: Customer Support Executive / Senior Customer Support Executive

Experience: 0 - 3 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based

incentive program, Career growth and development opportunities.

Who We're Looking For

Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.

Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.

Excellent verbal communication skills with strong written and reading comprehension abilities.

Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

Willingness to work in a 24/7 rotational shift environment.

Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

Handle multiple customer chat conversations simultaneously while delivering a seamless customer

experience.

Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with

accuracy and professionalism.

Document customer interactions, concerns, and resolutions in the system as per process guidelines.

Identify and recommend relevant products, services, or upgrades through cross-selling and upselling

opportunities.

Maintain high standards of quality, productivity, and customer satisfaction while meeting defined

performance metrics.

Must Carry: Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or

Driving License)

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at

any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com

email addresses