Associate

Firstsource · IT Services & Consulting

Hyderabad, India
On-site
Posted 2 days ago
Apply by 30 Nov
Customer Service & Support

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About the job

Firstsource Solutions is Hiring! We have exciting career opportunities for Customer Service Representatives (Voice Process). If you have strong attention to detail, analytical thinking, and a passion for working with data, this is an excellent opportunity to build your career with a dynamic and growth-oriented organization.

Job Role: Customer Support Associate / Senior Customer Support Associate (Voice Process)

Experience: 0 - 3 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.

Who We're Looking For

Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.

Freshers and candidates with up to 3 years of experience in Customer Service, BPO, Contact Center, or Support Operations.

Excellent verbal and written communication skills.

Strong customer-centric mindset with effective problem-solving abilities.

Basic computer proficiency and the ability to navigate multiple applications simultaneously.

Willingness to work in a dynamic, fast-paced environment and rotational shifts.

Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.

Willingness to work in a 24/7 rotational shift environment.

Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

Respond to customer inquiries through Phone, Email, Chat, and Social Media channels.

Understand customer concerns and provide accurate, timely, and professional resolutions.

Maintain detailed and accurate records of customer interactions in internal systems.

Escalate complex issues to the appropriate support teams when required.

Consistently deliver a positive customer experience while achieving quality and productivity targets.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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